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概要
Systems Engineer specializing in IT LEVEL 1 support for Enterprise Service Desk, (VDI) Virtual desktop infrastructure & IPCC Support CAREER OBJECTIVE Accomplished IT professional with over 5+ years of experience, Providing technical engineering, installation, and support services for a broad range of servers, applications, and operating systems. Able to analyze, diagnose, and resolve issues with multiple systems.
To work as a help desk team leader and provide the best technical support service to clients utilizing my technical skills and experience in handling a team.
工作经历
IT OFFICER (VDI CLOUD &IPCC support, TEAM LEAD IT SERVICE DESK)
Monitor and manage service support team performance by ensuring objectives are clearly understood.
Plan, Organize, Schedule and supervise the day to day technical support operations.
Take calls and emails from end users that need assistance throughout the day to troubleshoot help desk tickets issues, this includes working with on-site and remote users.
Investigate user problems and identifies their source, determine possible solutions, test and implements solutions.
Support internal IT teams as well as Business partners and employees, working closely with the server and networking teams.
Coordinate with the operations team to apply patches, fixes and operating system updates when need.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Maintain service level agreements related to both Call Center and Huawei team/incident requests.
Conduct interviews for new hiring (IT service desk) resource.
Making monthly staff roster, Managing IT stock sheet, Delegate duties and tasks according to Floors.
VDI (Cloud Computing Infrastructure).
Monitor the VDI platform for uptime and take corrective actions to ensure proper functioning
Manage Active Directory, SharePoint, Group Polices and Security groups on Windows 2016 and 2012 Servers.
Setting up group policies, Manage DFS, Server Backups, Configuring servers on SAN/NAS environment
Deploy patches and upgrade Enterprise-level administration of Citrix XenDesktop6600 Environment.
Create Virtual Machine using Hyper-V platform. Maintenance Windows Servers (2008R2) DC, ADC, IIS, DNS, DHCP
Users account creation in active Directory (Password reset, Modification).Managing Citrix XenApp 6.5 (Users, Session, Shadowing etc.
Managing Citrix (VDI) Virtual Desktop Infrastructure maintenance of Virtual Machines and VDI VM manual migration.
VM’s scheduling, create, delete, restart, attach, detach, and Bind with MAC,
