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概要
Product Support Specialist:
Responsibilities:-
Coordinate with business units to support new product developments and existing
product enhancements.
Work with development team in performance analysis of new products and
enhancements.
Analyze industry trends and market demands to recommend product enhancements.
Work with sales team in product promotional activities.
Maintain documentations for all support activities including product development,
enhancement, engineering and marketing activities
Work with support team to evaluate complex customer problem, identify root causes
and derive resolutions.
Guide support team in addressing customer problems within established response
time.
Develop knowledge bases and FAQs for product support activities.
Document support activities, customer issues and resolutions for reference purposes.
Develop training materials and conduct trainings for new hires.
工作经历
Product Support Specialist
Coordinate with business units to support new product developments and existing
product enhancements.
Work with development team in performance analysis of new products and
enhancements.
Analyze industry trends and market demands to recommend product enhancements.
Work with sales team in product promotional activities.
Maintain documentations for all support activities including product development,
enhancement, engineering and marketing activities
Work with support team to evaluate complex customer problem, identify root causes
and derive resolutions.
Guide support team in addressing customer problems within established response
time.
Develop knowledge bases and FAQs for product support activities.
Document support activities, customer issues and resolutions for reference purposes.
Develop training materials and conduct trainings for new hires.