·         Build long-term relationships with clients so that the business can maximize the value of those relationships
·         Identify key contacts at potential client companies to establish and foster relationships
·         Participate in one-on-one meetings with clients to explain services to guide their choices
·         Understand the problems and challenges of clients and identify ways the business could better address those needs
·         Grow the business by identifying new sales and business development opportunities
·         Seek opportunities to cross-sell or upsell to existing clients
·         Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
·         Provide excellent service to maintain a positive reputation for the business
·         Resolve any customer complaints promptly and professionally
·         Set revenue targets and develop and execute a strategy to meet them
·         Create and enforce plans that will help meet the needs of customers
·         Encourage high-sales and good customer service practices
·         Create strategies and work with clients to boost their brand
·          Promote high-quality sales, supply and customer service processes
·         Aim to preserve customers and renew contracts
·         Approach potential customers to establish relationships
·         Gain solid knowledge of competitors
·         Keeping customers updated on the latest products in order to increase sales.
·         Conducting business reviews using CRM programs.
·         Knowing your competition and strategizing accordingly

·         Responsible for Development of Distributor & Retail Sales
Channel for Selling.
·         Be able to Create & Handle Modern Trade & Retail Sales and Corporate sales Channels.
·         Manage Existing Network of Buyers (Key Accounts) & keep adding New buyers / Segments.
·         Establish relationships with distributors, high volume clients, and Other channel partners.
·         Meet sales targets.
·         Have updated market information on a regular/daily basis.
·         Ensure packaging & Pricing of products as per the communicated standards.
·         Maintains professional and technical knowledge by attending educational workshops: reviewing Professional publications: establishing personal networks; benchmarking state-of-the-art-practices; Participating in professional societies.
·         Prepares reports by collecting, analyzing, and summarizing information.
·         Multiple visits and meeting with corporate (Registered) as well as non-corporate clients (Un-registered Retail)
·         Key contact with the internal sales department, Accounts, MIS, & HR depts.
·         Customer aging and Revenue Analysis.
·          Responsible to attain Orders from the distributor, placed in ERP, get the approval of Senior Accounts Management on behalf of Monetary Collection, send to Distribution Team.
·         Calculate Discounts, Monthly Collection Schemes.
·         Design International Tour on behalf of Sales and Collection on Monthly, Quarterly, and Annually. prepared Monthly discount Sheets.
·         Responsible for balance confirmation & obtaining commitments from those customers who have outstanding amount.
·         Responsible to identify /verify discrepancies in customer and company book and immediately report to seniors and relevant dept.
·         Making discrepancies and audit the reports on a daily basis and posting in System (ERP).
·         Reconciliation & Inspection of Accounts with internal Departments and External Customers.
·         Verification of new customer before and after account opening the system and keep in follow up.
·         Responsible to examine sales audit, the credit limit of customers, incentives, and discount promotions of customers as well as company employees.
·         Supervised Sub-ordinates, review their daily, weekly, and monthly Performance to accomplish given Targets.
Achievements:
 
o   Win Annual Winner MALAYSIA Sales Conference year 2018
o   Accomplish Six months consecutive targets in the year 2018 for Conference with the highest sale in the region.
o   Declared 2nd highest Seller in the  conference in Central Region
o   Convince Old Merchandiser/Retailer/Distributor/wholesaler to retain Business.
o   Add New Merchandiser/ Retailer/Distributor/wholesaler by offering Potential sales products on competitive Benefits
o   Achieve maximum sales as per Dealer/Retailer/ Wholesaler capacity as well as obtain maximum Amount in term of Collection
o   Launch Slow Moving Products to grow business.
o   Reduce/Reorganize order approval cycle by coordinating between Accounts and Sales Department Management
o   Reduce Order dispatch time and started delivered the Same day by collaboration with the supply chain Department.
o   Convince supply chain department to manufacture High level/ sensitive Products in Bulk Quantity.
o   Eliminate old Retailer/ Dealer/ Wholesaler issues in order to get Business.
o   Convince Contactor to use our brands and satisfied them with our Quality.
o   Spend joyful, Satisfied, life in Office while earning Infinite Incentives.

Project:
New Sales Activation
Prepaid Project
Postpaid Project
·         Ensure through investigation and resolution of Complaints
·         Coordinate with other departments for resolution of Customer Complaints.
·         Keep abreast with latest information w.r.t the products, policies, and procedures for effective Customer Handling
·         Share feedback/suggestions with line management for process improvement resulting in better Customer Facilitation.

ABACUS CONSULTING (TELENOR PAKISTAN)
Project:
NPS (Net Promoter Score)
New Sales Activation 789
Prepaid project 345
Dealer Support
·         Supervised and coordinated activities of workers engaged in customer service activities.
·         Planned, prepared, and devised work schedules, according to budgets and workloads
·         Observed and evaluated workers' performance
·         Issued instructions and assigned duties to agents
·         Trained and instructed employees
·         Communicated with other departments and management to resolve problems and expedite work
·         Interpreted and communicated work procedures and company policies to staff
·         Helped others in resolving problems and completing work
·         Resolved complaints and answered questions of customers regarding services and procedures
·         Ensure thorough investigation and resolution of Complaints
·         Coordinate with other departments for resolution of Customer Complaints.
·         Keep abreast with the latest information w.r.t the products, policies, and procedures for effective Customer Handling
·         Share feedback/suggestions with line management for process improvement resulting in better Customer Facilitation