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概要
A Computer Engineer from FAST-NU with experience in creating buyers persona, promoting company’s brand through social media, lead generation and project coordination in a software company. Have worked with multinational organizations, in both vendor and operator environment. An experienced resource with brilliant record and extraordinary result oriented approach. A strong proactive leader, enhancing team skills and upgrading their levels.
工作经历
Assitant Technical Writer
Documentation
Assistant Manager IT Sales
• Identify and make contact with new prospective clients
• Promote the company brand
• Generate Leads and get customers, working on various project pipelines to convert prospective clients into potential clients,
• Highlight the benefits of the company’s software products and services
• Answer technical questions, relating to the product, that clients may have
• Develop sustainable relationships with decision makers
• Identify new strategies to increase sales
• Negotiate commercial and license agreements with clients
• Develop sales within both existing and new business accounts
• Provide after sales support to clients
• Write proposals for prospective customers
• Good communication verbal & writing skills. Knowledge of computer operations with command on MS office.
• Done bidding on freelance portals (Get a freelancer & Upwork)
NOC Customer Complaints Analyst
• Handling of Nationwide QoS complaints for corporate customers.
• Monitoring network on the basis of KPIs for 2G (IOI, HSN, TCH Availability, CSSR, DCR, TCH blocking, SDCCH Blocking) and 3G (Cell unavailability, RTWP).
• Worked on Huawei iManager, Ericsson BO, ZTE NetNumen and Google Earth.
• Analysis of Network Alarms on serving sites.
• Coordination with BSD, OAN, Optimization and Planning.
• Meetings with BSD for attaining new ways to handle corporate complaints.
• Planning visits for redesigning, aligning resources at BSD and RFP end.
• Performing NTS with the help of MCC application (Mobilink Mobile network quality application)
• Extraction of daily tracking sheets from complaints portal for pending complaints at RFP, RFO and OAN end.
Customer complaint portal handler
• Backup Team Lead Central region
• Handling of Individual Customer complaints
• Monitoring network on the basis of KPIs 2G (IOI, HSN, TCH Availability, CSSR, DCR, TCH blocking, SDCCH Blocking)
• Cell analysis using Huawei IManager M2000, Smart tool and Google Earth.
Intern
• Handling CCMS portal
• Generating weekly reports
• Handling of Individual Customer complaints
• Performed walk test (Tems Investigation and Google earth).
