Technical & Non Technical SOP`s Include:

Determination of Staff who needs training.
Coordination of Training Courses and Workshops.2.1. Training programs offered by the PTVET.2.2. Identifying training courses and workshops offered by approved by Head Office Workforce Skill Plan.2.3. Nominate employees using the consolidated list of training needs and compile the list of nominees.
Traiing programmes outsourced through Supply Chain Management.
Management of Training not COORDINATED by the Human Resource Utilization and Development.
Monitior and Report on Implementation of the Work Place Skill Plan.
Monitoring, Evaluation and Review.

Other Responsibilities Include:

Evaluation and monitoring of different Web protals used for the implementation of data of Staff and Students.
Monitoring of quality working and curriculum of different courses deliver to students in Institutes.
Monitoring the process of admissions and enrollment of students to make sure that Institutes acheive  100% enrollment traget.
Managing different tools and techniques to ensure the quality performance of Admission team.
Responsible of handling Outlook emails and preparing drafts for the response of some \"SENSITIVE EMAILS\".
Monitoring the Admin staff of Director Office and ensuring assigned tasks done on time.

Currently working as an Operations Officer and below are the job SOP`s:
Operations:• production line steps• equipment maintenance, inspection procedures• new employee trainingFinance and Administration:• accounts receivable – billing and collections process• accounts payable process – maximizing cash flow while meeting all paymentdeadlinesMarketing, Sales and Customer Service:• approval of external communications: press releases, social media, advert, etc.• preparation of sales quotes• service delivery process, including response times• warranty, guarantee, refund/exchange policies• acknowledgment/resolution of complaints, customer comments and suggestions.Employing Staff:• job descriptions• employee orientation and training• corrective action and discipline• performance reviews• use of Internet and social media for business purposes.