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概要
My role in the company was to provide remote technical assistance to customers for a wide variety of issues. Evercam is contracted by Camba.tv to give their Gold Customers subscribers a one-call-fix-all solution for any of their internet based needs.
Troubleshooting Windows servers, Sonicwall routers, network connectivity issues (Active Directory, DHCP, DNS, VPN, RDP, Wi-Fi/Ethernet ), desktop hardware, printers, iPhone/android smartphones, malware/virus infections, industry-specific applications.
Monitored major and minor alarms from (Hikvision) iVMS4200 Monitoring System.
Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed-up with clients to ensure satisfaction with action taken.
Completed 60% more tickets than the average tech.
Communicated & trained clients on the proper and optimal use of their technology.
工作经历
Remote Network Support
Job Duties & Responsibilities:
Provide Technical Support to Corporate Customers.
Visit Customer sites/offices to identify and resolve their issues.
Visit Company Remote Support Sites to deploy/replace and check the health of Equipment.
Handling Network Support related issues.
Zoho CRM ticket generationn / updation.
Proactive Monitoring of Network Elements
Monitoring the Surveillance devices uplink graph.
Network Administrator
Filed Network Engineer
Complete IT support to company clients. Responsible for the administration and security of their network.
Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.
Software installation and application support.
Provide support to end users locally and remotely.
Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.
Cable installation, CCTV cameras installation, DVR configuration, access and support.
System Administrator
Part time Job, I was responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.
Network Administrator
Job Duties & Responsibilities:
Provide Technical Support to LAB Incharge.
Writing and Designing technical documentation.
Look After CCTV / PABX System.
Handling Network Support related issues.
Purchasing Network and LAB related hardware.
