Oversee digital corporate projects from start to end, optimize resource allocation,
maintain client satisfaction & facilitate effective communication & solutions among
all stakeholders while ensuring maximum client retention. Responsible for both presales & post-sales activities & drive efforts to meet monthly/quarterly & annual sales
targets.
• Account management of Ecommerce Platform-B2B clients & act as a point
of contact for clients to address any digital management queries or
concerns & maximize customer satisfaction which leads to increase in
customer retention.
• Responsible for obtaining & maintaining long term key customers by
comprehending their requirements & develop new concepts while focusing
on growth initiatives & retention.
• Strong understanding of online product hunting related to B2B, B2C, different
eCommerce platforms & responsible for driving company sales by sourcing
new clients & by convincing existing clients to purchase added offerings.
• Plan & execute all Digital Marketing- SEO, Website Development, SMM,
Email Marketing & Develop the overall lead generation strategy to fill the
sales funnel most cost-effectively.
• Build and develop the project team to ensure maximum performance, by
providing purpose, direction, and motivation.
• Coordinate internal & external resources to ensure that projects adhere to
Scope, Schedule & Budget.
• Responsible for generating & implementing Quality Assurance Standards,
conducting quality inspections, identifying production problems, and
recommending solutions.

• Provides help to management in organizing, planning and implementing strategy, also department hiring and training, and keeps management updated on team performance.
• Delegate tasks and set deadlines
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Motivate employees and ensuring a focus on the mission
• Ensure a consistent standard of customer service.
• Develop and implement service plans to meet and exceed service level agreements, to satisfy the clients & get maximum number of retentions.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Investigate and resolve customers issues and complaints regarding operational matters – Handle all queries and client feedback in a professional manner.

• Monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization.
• Responsible for obtaining and maintaining long term key customers by comprehending their requirements.
• Developing new concepts and focusing on growth initiatives and retention.
• Communicate with customers, team members, and employees to increase loyalty and retain their business or service.
• Create an inspiring team environment with an open communication culture & set clear team goals.

• Responsible for obtaining and maintaining long term key customers by comprehending their requirements
• Prepare training materials, documentation and Standard Operating Procedure to meet team needs
• Prepare, review, interpret and analyze a variety of information, data and reports to recommend & implement tactical procedures to improve service efficiencies & enhancements
• Develop and implement service plans to meet and exceed service level agreements, to satisfy the clients & get maximum number of retentions.
• Plan strategies for sustaining and growing business to achieve long-term success.

• Provide sales assistance to sales managers and sales team including their correspondence with clients.
• Provide assistance for the preparation of tenders including complete pre-bid & post-bid documentation management.
• Payment’s follow-up for regular orders within Pakistan as well as tender follow-up.
• Emails, Letters, Quotations, Commercial invoices, Purchase orders drafting.
• Complete pre-sales & post-sales order processing coordination within company as well as answering client’s calls, emails & letters.
• Provide assistance in complete shipments & import process.
• Record maintaining of equipment supplied for demo, Sales managers & Sales team meetings.
• Suggest marketing ideas & new strategies to improve sales revenue

• Pitch Clients all over the world from different mediums.
• Drive efforts to meet monthly/quarterly & annual sales targets.
• Strong understanding of Software, Server & other telecommunication products.
• Responsible for both pre-sales & post-sales activities.
• Record maintaining & answering to customer’s queries.
• Responsible for online marketing on different social media’s, forums.
• Capable of explaining complicated technical concepts to non-technical professionals.
• Responsible for client’s quotation, invoices & issues.
• Research competitor products, identify areas of strength and analyze product weaknesses & identify new sales opportunities.

• Drive efforts to meet monthly and annual sales targets.
• Raise awareness on health issues.
• Undertake online research & build contacts with donors & raise funds.
• Organize fundraising events for the organization
• Suggest innovative ideas for effective resource mobilization