•      Answer quires on telephone calls of existing & potential investors & Make call log of investors.
•      Handles customer complaints in a professional, diplomatic manner to resolve it ASAP.
•      Identifying KYC issues in daily transactions forms.
•      Is responsible for the execution of all over Pakistan day end report of transactions.
•      With discretion and professionalism assures the correspondence, documents, and other information remain confidential. 
•      Maintain Sales Performance reports on weekly & Monthly basis.
•      Typing, compiling and preparing reports, presentations and correspondence.
•      Ensure corporate customer satisfaction and provide professional customer support.
•      Assist Country head in different task.
•      Maintain hard copy and electronic filing system. .
•      Secretarial support for meeting as and when required by Country head, including drafting and circulating meeting agenda, prepare meeting minutes.
•      Monitor office supplies inventory and place orders.
•      Managing clerical or other administrative staff and maintain expense reports.
•      Sorting and distributing incoming and outgoing post.
•      Resolve administrative problems & responsible for office maintenance.
•      Help in ensuring the new employee onboarding process and orientation.
•      Identify and resolve HR related issues of the organization in an effective and efficient manner as and when required.

1- Support the process for account opening. Making sure documents submitted are accurate and valid.
2- Take action to follow up in case provided documents are not complete.
3- Supervise all data processing activities.
4-Identifying KYC issues in daily transactions forms.
5-Support and handle complex customers issues in supporting sales staff.
6-Keeping all relevant records up to date of my region.
7- Making MIS of daily transactions.
8-Deal with the overall operational queries of my region & coordinate with Compliance & coordination department to stay up to date with
queries.

1-Coordinating with the sales team by managing schedules, filing important documents and communicating relevant information
2-Respond to complaints from customers and give proper information & Support to sales staff & Clients.
3- Keep digital records of client’s documents in order to respond to queries.
4- Provide Statements & Letters upon request.
5- Make MIS of daily sales transactions.
6- Keep all inventory, proposals & presentation up to date to facilitate sales staff.
7- Handle bills, memos & Stationary inventory.
8-Coordination with different vendors for different requirements.