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概要
Experienced Technical Support Team Lead with expertise in Data. Skilled in managing teams, delivering exceptional customer support, and driving business growth through strategic partnerships and data driven decision-making.
Adept at finding trends and patterns in data and presenting findings in a clear and concise manner. Skilled in developing innovative solutions to complex problems. Possesses strong verbal and written communication skills. Always looking to enhance my abilities by learning from various Big Data courses online.
With over six years of professional experience, particularly in customer support chat operations, I am confident in my ability to bring valuable skills and contributions to your esteemed team.
I am also well-versed in maintaining and updating databases and spreadsheets. I have also honed my organizational skills, which will be useful in managing the large amount of data. I have been awarded employee of the year for 3 consecutive years. I believe in hard work and try to get things done efficiently and effectively way before the deadlines.
项目
工作经历
Customer Support Chat Operator
Brought new clients to the business through CRM, it increased the business total revenue.
Developed strategies and introduced new method to bring clients.
Introduced new reporting system for the team members working on the project.
Provided support to clients about technical and other issues.
Team Lead
Spearheaded a team of more than 25 analyst, it was declared the best performing team.
Improved efficiency by leading sustainable adoption of new and improved method; redesigned key support workflows.
Developed strategies and implemented new weekly and monthly reporting procedure.
Developed new KPI’s method to measure the team performance.
Designed training material and peer-mentoring programs; led training and awareness initiatives and trained more than 30 analysts.
Conducted feedback and orientation session for new employees.
Quality Assurance Analyst
Conducted QA for data processed by analyst, identifying and reporting any issues to senior management.
Proposed and implemented new QA method that increased the efficiency and overall performance.
Created training materials and operating manuals that made the process easier.
Testing the panel and identified any bugs and issue.
Content Research Executive
Conducted web research on different search engines, entering searched information into software/panel and maintain documentation.
Promoted within 6 months due to strong performance and organizational impact.
Proposed a new automated method that responds to users’ queries automatically.
Finalizing weekly and monthly reports Maintaining google sheets/docs.
Data Entry Operator
Entering date into software
Generate reports of data
Data Entry Operator
Entering date into software
Generate reports of data
Online data entry
Intern
General banking concepts
Clearing of Cheques,
Reconciliation, TT & DD
