Generate and maintain major accounts and assigned segments through various salesActivities (face to face sales calls, telephone calls, entertainment, sight inspections)• Ensure thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum productivity• Set up all sales objectives, action plans and team’s targets• Ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales team• Review direct competition and ensure complete awareness by all sales team of competitor’s activities at all times• Consolidate month end sales report applicable information• Be actively involved in the preparation of the marketing plan as requested by Superiors

• Generate and maintain major accounts and assigned segments through various sales
Activities (face to face sales calls, telephone calls, entertainment, sight inspections)
• Ensure thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum productivity
• Set up all sales objectives, action plans and team’s targets
• Ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales team
• Review direct competition and ensure complete awareness by all sales team of competitor’s activities at all times
• Consolidate month end sales report applicable information
• Be actively involved in the preparation of the marketing plan as requested by Superiors

• To assist the Director of Sales & Marketing in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests, we are looking for an Assistant Sales Manager with the following qualities



• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
• To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Director of Sales & Marketing immediately
• To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
• To maintain and exceed the hotel’s revenue goals within the allocated market segments
To aggressively sell the hotel through telemarketing and face-to-face sales calls to tap into new accounts and new contacts
• To be fully aware of all activities taking place in the hotel, the city and the region at all times as well as to be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets, their menus, etc.
• To handle telephone enquiries from customers
• To organize and conduct familiarization tours of the hotel
• To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business

Having knowledge of entire Reservation Procedure according to International Hotel manual system.

Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

Allocate daily tasks to Reservations staff .

Review reservation booked daily.

Review arrival report daily.

Responsible for preparation of occupancy forecast.

Working as a Duty Manager
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Assists in VIP’s arrival departure in absence of guest relation officers.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help