Logistics Coordination:
• Oversee the efficient movement of goods from suppliers to customers, ensuring timely deliver-
ies.
• Coordinate with transportation providers, warehouses, and third-party logistics partners to
streamline operations.
• Inventory Management:
• Supervise inventory levels and ensure optimal stock levels in line with demand forecasts and
production schedules.
• Implement best practices for inventory control, minimizing stock-outs and overstock situations.
• Team Management:
• Lead and manage a team of logistics coordinators, warehouse staff, and transport personnel,
ensuring high performance.
Provide training, mentoring, and performance assessments to ensure that team members meet
operational goals.
• Compliance & Safety: Ensure all logistics operations comply with industry regulations, health,safety, and environmental standards.

Responsible for achievement of monthly assigned targets with growth, profitability monitoring and target setting for team.
Regular market visits to gather competitor information. Retail footprint expansion to increase availability of products and services. Supported independent retailers in my designated area and helped increase profit by using strategic marketing that worked best in that area.
Assisted Territory Sales Supervisors in uplifting market float and visiting retailers on daily basis to meet MTD KPI, retain existing customer’s loyalty and increase revenue.
Worked on reports received to TSS such as GA performance report, BA performance and Master Balance report and others to catch up with prospects, record sales, and improve customer service.

Managed budgeting, forecasting, and financial analysis to optimize capital allocation and strate-
gic decisions.
• Handled daily financial operations including inventory management, market audits, and com-
pliance reporting.
Channel Management System (CMS):
• Onboarded new Mobile Financial Services (MFS) retailers into the system to expand market
reach.
• Monitored retailer activity and resolved system-related issues to ensure seamless operations.
Channel Planning System (CPS):
• Analyzed daily KPIs and retailer performance to meet organizational targets.
• Generated and shared transaction reports and performance insights with the Operations Manag-
er for strategic decision-making.
Channel Planning & Distribution System (CPD):
• Managed GSM whitelisting for new retailers, ensuring accurate and timely onboarding within the
system.
• Processed ticketing for BVS faulty devices, coordinated with the head office for device dispatch
and resolution.
• Oversaw retailer additions and deletions to maintain an up-to-date and efficient distribution network.

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels.
Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.