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工作经历
Team Lead
Managing a team of more than 12 people to achieve the daily targets and goals
Maintained the inflow and out flow of the work volumes.
QC – Quality Controller
Re-verifications of the calls done by the agents.
Reviewing the all work done by the agents on daily basis.
Giving the feedback on daily basis to improve the quality.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
Call Center Agent
Calling in the different counties in US to obtain tax information.
Creating the tax certificates after getting the tax information from US County tax offices
Maintaining the daily report for the calls done in a day and by also putting comments against each call.
