 Regular planning meetings and proposal development with Directors, Solicitors/Barristers and Key Partners.
 Managing a team consisted of 12 people.
 Responsible for training employees on management procedures and policies.
 Ensuring quality customer service.
 Identifying, documenting and analysing business rules that govern the implementation of business processes.
 Review and streamline processes and implement any changes.
 Monitor and generate monthly performance report for team projects.
 Check accuracy of documents for clearance and process as per agreement with the customer.

 Work on Motor Insurance Claims & Personal Injuries Claims for Broadway Solicitors (UK) & Quantum Chambers Law.
 Assisting barristers and solicitors by researching and preparing legal documents.
 Preparing court packs for issuing proceedings.
 Liaison with international clients, medical agencies and Insurance companies/agencies.
 Uploading case to the third party insurance.
 Chasing for compensation cheques and transferring it to the clients after disbursements.
 Experience of on-boarding overseas/foreign clients, handling high call volumes and emails.
 Search for and study legal documents to investigate the facts and law to determine causes of action and to prepare cases.

 Provide market research and recruitment to international clients.
 Proposed new solutions for start-ups and running SMEs through business plans and process improvement plans, team management and training.
 Liaison with international clients.
 Generating new ways of increasing business for the company.
 Client industries include M&A, Financial Services, Staffing and Recruiting, Real Estate, Consultancy
 Retained and strengthened current relationships and seek to develop new business through various channels such as cross-sales, working referrals and business development
 Worked with other departments for creating efficiencies as necessary to drive referrals and production.
 Providing Financial/Data Modelling Analysis services to clients.
 Work as virtual assistant for our offshore clients.