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概要
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.
项目
工作经历
Trader
• Responsible for servicing customers over phone.
• Resolve the customer queries on call.
• Place the order on call.
Complaint Resolution Unit Specialist
• Responsible for investigation, resolution and reporting of all customer related complaints.
• Manage the resolution of customer complaints, within given timescales.
• Liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
• Provide complaint trends and communicate lessons learnt to the stakeholders and Managements, so service levels can be improved.
• Escalate all unresolved issues/complaints to the concerns stakeholder.
• Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
Phone banking officer
• Responsible for servicing customers over phone on various products and services offered by HBL Bank
• Maintaining good service levels
• Handling 80-100 calls on a daily basis
• Resolve the customer queries on call.
• Raise customer complaint and send to the concern department
marketing
I worked in Nielsen as researcher. I conduct different interviews of different companies, like honda ,toyotta, suzuki , Unilever , etc
• To conduct face to face interviews from numerous business & non business individuals.
• Conduct Research on different Projects.
internship
Visited & worked in following departments:
• Logistics
• Supply Chain Management
