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概要
I bring along more than 12 years of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company.
I have a highly accomplished career with a clear and traceable record of success in field of sales and Customer Service Management. With my post graduation degree under my belt from a recognized University ( Iqra University Quetta Campus, Baluchistan), I am fully capable of running successful Sales , Marketing and Customer Management projects keeping in view the best practices for smooth operations.
My key skills comprise Sales Management, Marketing Skills, Organization Skills, Communication Skills, SAP Administration, Relationship Building, Staff Welfare, Employee Counseling and Team Leadership.
I am currently engaged with prestigious organization Nokia,
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
工作经历
Area sales manager
Area sales manager
Business center Executive
-Responsible for providing quality sales and customer support services through outbound calls on the basis of provided guidelines.
-Manage telephone calls professionally, efficiently and with good communication skills.
-Acknowledge and appropriately greet and assist every customer in a timely manner.
-Effectively present and discuss the services of the company.
-Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
-Generate Sale leads.
Sales & Distribution Manager
managing all activities of franchise
Customer Service Officer
-Listen to customer requests and also assists callers in identifying needs and then routing calls accordingly
-Focus on attentive listening and problem solving
-Provides information obtained from a variety of sources to field questions from caller regarding departments, phone numbers, operational hours, etc.
-Update and maintains personal copy of company telephone directory and other resources to ensure accurate dispensing of information.
-Guide staff about routine questions regarding dialing and train where the particular staff need guidance about how to operate
-Facilitate call making and prepare log of the same
-Report telephone/internet issues to IT department for immediate assistance
-Handle multiple callers
-Arrange call back on the specified time if requested/promised
-Highlight all issues related to calls to concerned officials to resolve the matter and facilitate customers
-Keep looking forward to enhance knowledge base by working on communication skills and language accents
-Keep records of calls placed and received
-Get feedback of customers as and when required
-Set up conference calls in different locations and time zones