Implementation, Administration, Configuration of IP Telephony with High availability for more than 600 users with parallel migration from Nortel PABX to Asterisk servers for Samba Bank Pakistan Limited.
Call recordings & centralize archival solution to ensure data retention policy.
Troubleshoot IPT from end to end, including IPT voice quality issues between and within locations
Configured and installed VOIP devices and IP Phones such as GrandStream GXP-2170/2160/1625/1450/1405/1165 Cisco SPA-508g/504g.
Monitored the action plans for project implementation
Provided technical support and customer training to users on the network
Created an enterprise dial plan to restrict high tariff international destination, customize dialing rights based on the requirement for cost cutting.
Ensure that all voice components that we have in our infrastructure must have redundancy within data center and across the data center.

Administrating Telecom operations having more than 500 users, having 179 branches and more than 8 remote collection offices ensuring maximum uptime. Investigate & troubleshoot problems, identify their source, determine possible solutions, test and implement solutions.
Project management, Planning and managing projects of Bank, ensuring that they are delivered on time, within budget and to the agreed standards of quality.
Provides technical guidance to colleagues and other teams in finding creative solutions to the challenges in Network & Telecom Infrastructure which best suited to network design, data service requirements.
Communicate with various telecom vendors, service partners, and outsource providers for support of Telecom infrastructure.
NOC Team member managing 24x7 technical supports and providing assistance to network operation team with defined SLA.
Monitor network performance and nationwide connectivity of branches, collection offices, DR Site and Head office by using Orion NPM.
Document Telecom/network problems and resolutions for future reference.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

My role was to coordinate strategies for defining, deploying, and maintaining the companies/customers IP Telephony or Unified Communication architecture and its associated network connections and component hardware.

Administration of Microsoft Infrastructure in AMFCO that includes Windows Server 2008 Active Directory, Microsoft Lync 2010.

Provide Microsoft Lync 2013 / 2010 Pre-sales and Post sales services to our customers.

Installation of Voice Gateway QUINTUM/ NET / SONUS with FXO and FXS cards and integrate with SIP or H.323 based IP-PABX or MS Lync.

Installation & Configuration of IP -PABX ASTERISK and its customization in extensions as per requirement.

Support all the Microsoft software related issues by AMFCO employees that includes configuring and
Troubleshooting Outlook, CRM, Lync, Terminal Services, File Sharing and Windows.

To help, maintain and troubleshoot all the Physical and Virtual Servers (VMware ESXi) deployed in our environment and Resolve the Server Related Issues.

Deputed as a Resident Engineer for Soneri Bank.