Dealing with US Clients.
Responding to customer queries on different platforms (Chatra, Email, Skype, Facebook and Instagram).
Generating leads and converting them to sales.
Draft orders and customer creation in Shopify.
Dealing with returns, Order Cancellations, and Refunds in Shopify.
Offering CBI and discount coupons to customers to avoid returns.
Staying abreast of product knowledge to provide quality services.
Providing after-sales services by contacting old customers and asking about their experience of shopping.
Participation in Social Media Marketing activities.
Responsible for optimizing company's social media goals.
Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.

• Search partners, identify key players, and generate interest.
• Draft cold emails to initiate communication with companies to collaborate.
• Arrange meetings to discuss the agenda of business collaboration.
• Negotiate and finalize deals in accordance with the company’s contract guidelines and policies.
• Deliver a great experience to our partners when working with our organization.
• Keep great ongoing relationships with current partners and offer new ways to grow the partnership.

• Attending to all customer queries, concerns, and comments posted to the company's social media platforms (Instagram, Facebook, YouTube, and WhatsApp).
• Participated in Social Media Marketing activities.
• Responsible for optimizing a company's social media goals.
• Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
• Review all social media posts for accuracy and ensure inappropriate content is removed.
• Working with the marketing team to develop comprehensive social media strategies.
• Maintaining a working knowledge of company products to communicate with customers effectively.
• Staying informed on social media trends, innovations, and changes

• Maintain employee personal file having all necessary documents relevant to employee personal identification.
• Held orientation to introduce new employees to the company’s working environment, rules, and regulations.
• Generate O.D, CPL & Leave forms and post them accurately in the system after getting approval.
• Generate monthly attendance sheet and monitor daily attendance of all the employees.
• Generate the salary of employees on the basis of calculations drawn from monthly attendance.
• Prepare final settlement report in case of employee's Termination/ Resign.
• Make new policies or make amendments to the policies of HR regarding training & development, benefit & rewards.
• Working on SOPs, JDs, and JS to avoid ambiguity regarding job duties & responsibilities.
• Developing appropriate employee assessment methods for employee appraisal.
• Managing communication between upper and lower management for dispute resolution and other issues as well as counseling of employees where needed.

•Dealing with walk-in guests and providing information regarding the services.
• Making and answering phone calls for sharing info with clients regarding reservations and services.
• Making reservations for Restaurants, Rooms, and Banquets/ Meeting Halls.
• Generating inquiry forms including all details of event and follow-up of daily inquiries for confirmation.
• Making confirmation and distributing confirmation orders to relevant departments.
• Coordination with other departments to provide quality services.
• Dealing with corporate clients.
• Developing meeting proposals for different companies.
• Resolving Customer Problems regarding reservations.
• Keeping a record of all the business generated on a monthly basis and submit to upper management.
• Keep a record of all guests previously served for making promotional calls in future.

•Making and answering phone calls for sharing info with clients regarding reservations and services.
•Making reservations for Restaurant, Rooms and Banquets/ Meeting Halls.
•Follow up of daily inquiries for confirmation.
•Making confirmation and distributing confirmation order to relevant departments.
•Dealing with corporate clients.
•Developing meeting proposals for different companies.
•Keeping a record of all the business generated on monthly basis and submit to upper management.