• Performed Remote maintenance and management for workstations and servers.
• Building, configuration and troubleshooting of server and desktop hardware implementing and managing Active Directory
• Maintained enterprise level applications and resources.
• Managed Windows and Server.
• Troubleshoot network, routing and connectivity issues across various platforms.
• Provided technical guidance and operational instructions to systems users.
• Advised clients on Information Assurance and security policies and procedures.
• IT Technical Support.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyze and make recommendations for hardware and software standardization.
• Testing and evaluating new technology
• Branches network troubleshooting
• Data center monitoring
• Maintaining scanners, printers and other IT equipment including hardware or software Lan configuration
• Configure DVRS, IP Cameras, wireless devices

 Administration and maintenance of company’s
internal systems, primarily the Customer Portal.
 Configuration and set-up of all new workstation
systems required internally for the company’s
activities.
 Firewall administration and overall responsibility
for company IT security.
 Administration of email clients for company-wide
email.
 Provide telephone and desktop support to internal
users.
 Forecasting any needed improvements, budgeting
for and implementing any changes.
 Configure and install LAN, WAN, Intranet and
Internet connectivity in an organization.
 Maintain network systems and NAS drive to
ensure there is no or less down time.
 Install and maintain hardware and software.
 Make network accessible to users. Assign
IP addresses to systems connected to the network.
 Maintain user IDs and passwords.
 Lock down systems and deny access to all and allow
accessibility only to a few.
 Educate users about new software installed on
network systems.
 Manage data security, firewall rules and
restrict file permissions policy.
 Manage Antivirus
 Experience and proficiency with a broad range
of software and application

 Mange office 365
 Manage Account Servers

• Performed Remote maintenance and management for workstations and servers.
• Building, configuration and troubleshooting of server and desktop hardware implementing and managing Active Directory
• Maintained enterprise level applications and resources.
• Managed Windows and Server.
• Troubleshoot network, routing and connectivity issues across various platforms.
• Provided technical guidance and operational instructions to systems users.
• Advised clients on Information Assurance and security policies and procedures.
• IT Technical Support.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyze and make recommendations for hardware and software standardization.
• Testing and evaluating new technology
• Branches network troubleshooting
• Data center monitoring
• Maintaining scanners, printers and other IT equipment including hardware or software Lan configuration
• Configure DVRS, IP Cameras, wireless devices