概要

15 years’ experience in Operations & Managed services for Telecom networks, Experience in handling multicultural teams. Have experience in handling Green field network.

Always believe in end to end network quality/availability and performance.

Following are some of the key skill sets.

 Managed Service Delivery.
 Overall network Operations as end to end responsibility.
 Building of Operations Model adopting highly efficient & process oriented Telecom Network operations.
 Setting up KPIs/ SLAs for customer operations management and efficient network operations to achieve a high level of quality network and customer satisfaction
 Audit on critical network & operational KPIs and set up the improvement plan
setting up low cost ops model with higher profit margin. Setting up parameters for Business management.
 Project Management of low cost operations and other operational projects
Mentoring people to enrich their knowledge and experience
 Analytical problem solver with strong negotiation and conflict resolution skills with keen analytical ability to anticipate issues and the relevant solutions for improved efficiency of the teams.
 Holding a weekly meeting with the client’s Regional Manager in order to ease and smooth the work process, get the clients demands/complaints – if any – following the payments schedule and process, expediting the extra work approvals/PO’s and discussing project progress report.
 Proven record of the cost effectiveness in the current recession, even after maintaining biggest in-house teams.
 Assisting Business Development team in making Technical assessment and physibility for the upcoming projects and business opportunities.

工作经历

公司标识
Regional Manager
Mobiserve (Pvt) Ltd
Oct 2021 - 代表 | Lahore, Pakistan

Ø  Leading managed services for ENFRASHRE project in Central A region
Ø  Responsible for assigned monthly targets of NAR & Fuel
Ø  Fueling analysis, plans & executions to achieve monthly fueling KPI’s
Ø  Weekly meetings with customer to discuss targets & ongoing operational tasks
Ø  Preparation of Incident reports and presenting to customer, outage analysis, MOM Follow-ups & execution, future targets settings to achieve KPI
Ø  Responsible for technical and personal development of team
Ø  Leading projects to save OPEX (Commercial Power Over Billing Cases)
Ø  Leading projects to save Fuel (RMS Analysis/NOC hrs Calculations)
Ø  Monthly budgeting for all projects 

公司标识
Deputy Regional Manager
Huawei Technologies
Sep 2019 - 代表 | Lahore, Pakistan

 Lead the definition and support the efficient implementation of the operational strategy and responsible for Operations for Centre-4 (Preventive, fault, change, Incident, escalation reporting management, P&I, NS) of BSS under Managed services Costumer and strategic partners relationship management and create synergies between the teams Responsible to maintain the KPIs of 800 BTS Sites ( UFONE ) Analyze the Cost/Cluster on Weekly Basis & Ensuring the OPEX Control. Handle the Refueling, Repairing & CP through an outsourced Subcon. Analyze the fueling activities (By using NOC Hours,LS Trend ) on daily basis to meet the targets. Responsible to implement the WFM/OWS portal (Huawei Portal for PM/CM & Non-Telco Spares) in Network. Responsible to close CP issues with in SLA. Responsible for manpower management & process management. Responsible to impose the SLA based calculated penalty (Refueling, CP & Repair management) to outsourced subcon. Responsible for maintaining network availability of the network as per target. Responsible for competence development in the team; ensure process compliance, employee retention and spare part management. Responsible for Opex preparation and control (RCA). Responsible for network quality and optimization to achieve KPI goals, service quality analysis and management reporting Ensure customer complaints management

公司标识
Deputy Regional Manager
Mobiserve (Pvt) Ltd
Jan 2019 - Aug 2019 | Lahore, Pakistan

 Maintaining Network Availability as per SLA.
 Preventive/Corrective Maintenance of DGs and ACs(Non Telco)
 Security Management
 Fueling Management
 Commercial Power (O&M)
 Subcontractor Appraisals
 Regional Staff Performance Appraisals
 Customer relationship
 Invoicing

公司标识
Deputy Regional Manger
Huawei Technologies Pakistan Ltd
Oct 2016 - Dec 2018 | Lahore, Pakistan

Majors (Complete Non-Telco O&M)


 Lead the definition and support the efficient implementation of the operational strategy and responsible for Operations for Centre I (Preventive, fault, change, Incident, escalation reporting management, P&I, NS) of BSS under Managed services

 Costumer and strategic partners relationship management and create synergies between the teams
 Responsible to maintain the KPIs of 2400 BTS Sites ( JAZZ )
 Analyze the Cost/Cluster on Weekly Basis & Ensuring the OPEX Control.
 Handle the Refueling, Repairing & CP through an outsourced Subcon.
 Responsible for invoicing ( Site Reconciliation—PTI signing )
 Analyze the fueling activities (By using NOC Hours,LS Trend & Move Plan) on daily basis to meet the targets.
 Responsible to implement the WFM/OWS portal (Huawei Portal for PM/CM & Non-Telco Spares) in Network.
 Responsible to close CP issues with in SLA.
 Responsible for manpower management & process management.
 Responsible to impose the SLA based calculated penalty (Refueling, CP & Repair management) to outsourced subcon.
 Responsible for maintaining network availability of the network as per target.
 Responsible for competence development in the team; ensure process compliance, employee retention and spare part management.
 Responsible for Opex preparation and control (RCA).
 Responsible for network quality and optimization to achieve KPI goals, service quality analysis and management reporting
 Responsible for capacity utilization and augmentation of POI routes
 Ensure customer complaints management
 Member of technical strategy team meeting short term and long term goal

公司标识
Assistant Manager
Huawei Technologies Pakistan Ltd.
Feb 2011 - Sep 2016 | Faisalabad, Pakistan

Majors (Complete Non-Telco O&M)

 Maintaining Network Availability as per SLA.
 Preventive/Corrective Maintenance of DGs and ACs(Non Telco)
 Security Management
 Fueling Management
 Commercial Power (O&M)
 Subcontractor Appraisals
 Regional Staff Performance Appraisals
 Customer relationship
 Invoicing

公司标识
(Team Leader)
Mobiserve (Pvt) Ltd
Dec 2006 - Jan 2011 | Faisalabad, Pakistan

Being a (Team Leader) I have to command and manage all kinds of operational and maintenance tribulations related to electrical and other managerial work at MSC’S. Furthermore in job responsibilities I have to look after the maintenance and servicing of 09 gensets of Perkins and Cat and volovo penta diesel genset also the ATS. We also carry out the routine as well as the periodic scheduled maintenance of all the gensets and all air conditioner system like STULZ, split and other ac’s.

We have four MSC’S of Mobilink at Faisalabad which are under my command for operational troubleshooting; also installation of new equipments is carried out under my custody.


Operation and Maintenance of the Following

 Power (WAPDA) handling

 ATS and AMF panel Control

 Panel installation and troubleshooting

 Auto fire alarm system installation and maintenance

 DVR system installation and maintenance

 Rectifiers (Siemens, Delta, Huawei, Alcatel, Ascom) installation and maintenance

公司标识
Electrical Supervisor
Shakar Gunj Sugar Mills Ltd
Apr 2003 - Aug 2006 | Jhang, Pakistan

Shakar gunj group is one of the most renowned groups in Pakistan .At shaker gunj Sugar mills I was responsible for all the work related to electrical equipment installation and its maintenance. I have also worked as a supervisor at 36 MW power panel

公司标识
Electrical Supervisor
Descon Engineering Works
Mar 2002 - Mar 2003 | Lahore, Pakistan

Installation and commissioning of MCC panel ,PFI panel, DB’S, UPS up to 3KVA, welding machines of different types . I was also looking after Inspection, Troubleshooting, Maintenance and overhauling of motors, brakers, and electrical panels .

学历

Preston Institute of Management Sciences and Technology
学士, 技术学士, BE‎
Electric Power and Control System
CGPA 3.5/4
2010
Allama Iqbal Open University (AIOU)
学士, , Arts‎
2007
大专, Electrical‎
Completed
2001

技能

熟练 Accounts Management Skllis
熟练 Activity Coordination
熟练 Field Coordination
熟练 Vendor Management Skillls

语言

熟练 乌尔都语