15 years’ experience in Operations & Managed services for Telecom networks, Experience in handling multicultural teams. Have experience in handling Green field network.
Always believe in end to end network quality/availability and performance.
Following are some of the key skill sets.
Managed Service Delivery.
Overall network Operations as end to end responsibility.
Building of Operations Model adopting highly efficient & process oriented Telecom Network operations.
Setting up KPIs/ SLAs for customer operations management and efficient network operations to achieve a high level of quality network and customer satisfaction
Audit on critical network & operational KPIs and set up the improvement plan
setting up low cost ops model with higher profit margin. Setting up parameters for Business management.
Project Management of low cost operations and other operational projects
Mentoring people to enrich their knowledge and experience
Analytical problem solver with strong negotiation and conflict resolution skills with keen analytical ability to anticipate issues and the relevant solutions for improved efficiency of the teams.
Holding a weekly meeting with the client’s Regional Manager in order to ease and smooth the work process, get the clients demands/complaints – if any – following the payments schedule and process, expediting the extra work approvals/PO’s and discussing project progress report.
Proven record of the cost effectiveness in the current recession, even after maintaining biggest in-house teams.
Assisting Business Development team in making Technical assessment and physibility for the upcoming projects and business opportunities.
Ø Leading managed services for ENFRASHRE project in Central A region
Ø Responsible for assigned monthly targets of NAR & Fuel
Ø Fueling analysis, plans & executions to achieve monthly fueling KPI’s
Ø Weekly meetings with customer to discuss targets & ongoing operational tasks
Ø Preparation of Incident reports and presenting to customer, outage analysis, MOM Follow-ups & execution, future targets settings to achieve KPI
Ø Responsible for technical and personal development of team
Ø Leading projects to save OPEX (Commercial Power Over Billing Cases)
Ø Leading projects to save Fuel (RMS Analysis/NOC hrs Calculations)
Ø Monthly budgeting for all projects
Lead the definition and support the efficient implementation of the operational strategy and responsible for Operations for Centre-4 (Preventive, fault, change, Incident, escalation reporting management, P&I, NS) of BSS under Managed services Costumer and strategic partners relationship management and create synergies between the teams Responsible to maintain the KPIs of 800 BTS Sites ( UFONE ) Analyze the Cost/Cluster on Weekly Basis & Ensuring the OPEX Control. Handle the Refueling, Repairing & CP through an outsourced Subcon. Analyze the fueling activities (By using NOC Hours,LS Trend ) on daily basis to meet the targets. Responsible to implement the WFM/OWS portal (Huawei Portal for PM/CM & Non-Telco Spares) in Network. Responsible to close CP issues with in SLA. Responsible for manpower management & process management. Responsible to impose the SLA based calculated penalty (Refueling, CP & Repair management) to outsourced subcon. Responsible for maintaining network availability of the network as per target. Responsible for competence development in the team; ensure process compliance, employee retention and spare part management. Responsible for Opex preparation and control (RCA). Responsible for network quality and optimization to achieve KPI goals, service quality analysis and management reporting Ensure customer complaints management
Maintaining Network Availability as per SLA.
Preventive/Corrective Maintenance of DGs and ACs(Non Telco)
Security Management
Fueling Management
Commercial Power (O&M)
Subcontractor Appraisals
Regional Staff Performance Appraisals
Customer relationship
Invoicing
Majors (Complete Non-Telco O&M)
Lead the definition and support the efficient implementation of the operational strategy and responsible for Operations for Centre I (Preventive, fault, change, Incident, escalation reporting management, P&I, NS) of BSS under Managed services
Costumer and strategic partners relationship management and create synergies between the teams
Responsible to maintain the KPIs of 2400 BTS Sites ( JAZZ )
Analyze the Cost/Cluster on Weekly Basis & Ensuring the OPEX Control.
Handle the Refueling, Repairing & CP through an outsourced Subcon.
Responsible for invoicing ( Site Reconciliation—PTI signing )
Analyze the fueling activities (By using NOC Hours,LS Trend & Move Plan) on daily basis to meet the targets.
Responsible to implement the WFM/OWS portal (Huawei Portal for PM/CM & Non-Telco Spares) in Network.
Responsible to close CP issues with in SLA.
Responsible for manpower management & process management.
Responsible to impose the SLA based calculated penalty (Refueling, CP & Repair management) to outsourced subcon.
Responsible for maintaining network availability of the network as per target.
Responsible for competence development in the team; ensure process compliance, employee retention and spare part management.
Responsible for Opex preparation and control (RCA).
Responsible for network quality and optimization to achieve KPI goals, service quality analysis and management reporting
Responsible for capacity utilization and augmentation of POI routes
Ensure customer complaints management
Member of technical strategy team meeting short term and long term goal
Majors (Complete Non-Telco O&M)
Maintaining Network Availability as per SLA.
Preventive/Corrective Maintenance of DGs and ACs(Non Telco)
Security Management
Fueling Management
Commercial Power (O&M)
Subcontractor Appraisals
Regional Staff Performance Appraisals
Customer relationship
Invoicing
Being a (Team Leader) I have to command and manage all kinds of operational and maintenance tribulations related to electrical and other managerial work at MSC’S. Furthermore in job responsibilities I have to look after the maintenance and servicing of 09 gensets of Perkins and Cat and volovo penta diesel genset also the ATS. We also carry out the routine as well as the periodic scheduled maintenance of all the gensets and all air conditioner system like STULZ, split and other ac’s.
We have four MSC’S of Mobilink at Faisalabad which are under my command for operational troubleshooting; also installation of new equipments is carried out under my custody.
Operation and Maintenance of the Following
Power (WAPDA) handling
ATS and AMF panel Control
Panel installation and troubleshooting
Auto fire alarm system installation and maintenance
DVR system installation and maintenance
Rectifiers (Siemens, Delta, Huawei, Alcatel, Ascom) installation and maintenance
Shakar gunj group is one of the most renowned groups in Pakistan .At shaker gunj Sugar mills I was responsible for all the work related to electrical equipment installation and its maintenance. I have also worked as a supervisor at 36 MW power panel
Installation and commissioning of MCC panel ,PFI panel, DB’S, UPS up to 3KVA, welding machines of different types . I was also looking after Inspection, Troubleshooting, Maintenance and overhauling of motors, brakers, and electrical panels .