Bank AL Habib Limited.

SENIOR CUSTOMER SERVICE EXECUTIVE

Customer Request and Complaint Register.
Guide customers for our bank products.
Responded promptly and answered/resolved customer inquiries and complaints.
Investigated and resolved service issues and/or product problems.
Managed customers database accounts, performed customer verification and processed applications


K-ELECTRIC, Karachi, Pakistan

SENIOR CUSTOMER SERVICE EXECUTIVE

Sound experience relating customer service as leading in the outbound team at 118, interacting with
250-400 (average) consumers having different mind sets solving their queries in the best possible
manner.
Managing consumer queries at a scale of approx. 4000 to 4500 complaints daily then making detailed
computerized (MIS) report on the rectification of the complaints amp finally reporting them to the
management.
Taking feed back, suggestions/grievances from the consumers directly after their launch of complain amp
similarly compiling a full fledge report
Executing and team leading outbound surveys of different campaigns relating new connections, speak
up, comprehensive and gallop surveys.
Executing oriented projects by the management including account updating and reports relating to
consumer experiences in interaction with KELECTRIC personnel
Coordination and contact with the M amp Cacircs in regard to the dispatchment and rectification of the
consumer complaints
Providing and conducting training sessions to the newly joined CSRacircs under supervision of management.
Handling queries related to Billing,
Collecting account and billing processing information from the clients.
Managing and supervising office activities.
Coordinating with team members and prioritizing the work.
Resolving disputes in billing and solving customer complaints.
Provided services to the customers and researched about the clients needs.
Monitoring and processing of monthly payments.