Principal Accountabilities
Supervise and provide professional guidance to the following departments.
1. Cash and Clearing.
2. Account Opening / Closing.
3. Local and Foreign Remittances.
4. Clean and Documentary Collections
5. Branch Administration and Accounts

Approve and sign all the negotiable instruments and vouchers generated in the branch along with any other authorized signatory as per delegated signatures authorities
Check and approve Account Opening Forms for opening of accounts
Ensure strict compliance of laid down procedures e.g. OPM, APPM, CM and ADM, AML & KYC policy
Help marketing units to meet their business targets by providing proactive operational support
Reduce redundancies in process, improve turnaround time and provide quality service to customers. Promptly attend to customers complaints and take remedial action.
Ensure adequate security to system back-up computer hardware, etc
Recommend assignment of appropriate access levels to the system users within the branch as per matrix
Assign objectives to the direct reports and evaluate performances. Recommend high performers for rewards and counsel marginal performers
Ensure timely preparation and submission of all operational reports and other statements / returns.
Monitor income / expense variances
Security of Branch fixed assets and maintenance of premises and other fixtures
Identify training needs and recommend the training course for the operational staff for enhancing their professional efficiency.
Ensure adequate controls are in place to allow for continuation of business in the most efficient manner
Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to HO till resolved. Liaise with business units for early resolution of the exceptions
Ensure no exceptions are allowed by compromising on basic controls and compliance policy
Exercise expense control. Identify potential areas for cost saving

Responsible for providing value added services, accurately, efficiently and within the established turnaround time. Ensure that all transactions are effected with appropriate approval. Accountable for implementing approved policies, procedures and controls and will ensure satisfactory audit ratings. Document and standardize procedures in line with Banks policy which would cover all necessary information including Service Delivery Standards, their measurement, productivity statistics, and exception reports. Develop core competencies in staff. Ensure to demonstrate proactive approach in order to exceed expectations of the customer and minimize customer complaints at the same time comply with the AML & KYC guidelines.