概要

https://www.linkedin.com/in/hamza-tahir-980984126?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

工作经历

公司标识
Sr. Administrator
The University of Lahore
Feb 2022 - 代表 | Lahore, Pakistan

Lead the administrative functions of the Horticulture and Landscaping Management
Cell.
- Oversee all horticulture operations within the university.
- Conducted environmental impact assessments and risk analyses.
- Monitored and reported environmental performance metrics.
- Ensured compliance with regulatory requirements and legislation.
- Led internal audits and corrective action processes.
- Managed gardens, greenhouses, and landscaping operations.
- Supervised horticulture staff and trained new team members.
- Implemented sustainable gardening practices and maintained high-quality
standards.
- Ensured compliance with safety protocols and regulations.
- Monitored and reported environmental performance metrics.
- Ensured compliance with regulatory requirements and legislation.
- Led internal audits and corrective action processes.
- Manage supply inventory and ensure the smooth operation of office equipment.
- Develop and maintain databases to streamline operations.

公司标识
Procurement Officer
The University of Lahore
Jun 2021 - Jul 2022 | Lahore, Pakistan

Officer Procurement (SAP MM)
 The University of Lahore, Central Purchase Division                                                                        Lahore, Pakistan

Prioritize workload and consistently meet deadlines.
Good computer literacy, excel skills and ERP systems experience
Understanding of purchasing processes from start to completion
Understanding of inventory management concepts and procedures
Contribute to and implement Eastern well’s strategic procurement plan
Monitor and regulate the process of Material Requisition’s
Experience within the same or similar position.
Develop and maintain strong working relationships. Liaise and communicate effectively with customers, vendors and internal Bright star staff
Good communication skills and the ability to work in a fast-paced team environment
Have solid experience using Word, Excel (using V look ups, filtering, extracting data for reporting) and an ERP system like Pronto or SAP or something similar
Have solid experience using Word, Excel  and ERP system SAP or similar
Experience in a purchasing role with a solid understanding of supply chain requirements
Proven industry experience in purchasing, data management or SAP MM implementation projects and an understanding of Source to Pay process

公司标识
Admin Assistant
The University of Lahore
Aug 2017 - Jun 2021 | Lahore, Pakistan


Managing file system.
Handling incoming calls and other communications.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodations and reservations needs as required.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases.

公司标识
Technical Support Executive
Pakistan Telecommunication Company Limited (PTCL)
Jan 2017 - Aug 2017 | Lahore, Pakistan


Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.

公司标识
Jr.Clerk
The University of the Punjab
Dec 2015 - Dec 2016 | Lahore, Pakistan


Answer phones and greet clients warmly.
Assist in filing duties.
Perform basic bookkeeping duties.
Compile financial records.
Perform stenography and dictation.
Reroute calls to appropriate people.
Answer inquiries about company.
Help organize office activities.
Insert bills in envelopes and mail.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Retrieve files for personnel.
Take and deliver messages.
Sort and distribute incoming mail.
Fix malfunctioning office equipment.
Count or measure mail.
Handle travel arrangements and expense reports for staff.
Schedule meetings and conference rooms.
Post work schedules.
Perform data entry.
Prepare payroll checks.

Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid

公司标识
CRO
Black arrow communications/mezzi marketing
Jan 2013 - Jul 2015 | Lahore, Pakistan


Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

公司标识
Customer Service Representative
Ibrama communications
Jan 2013 - Dec 2014 | Lahore, Pakistan


学历

University of the Punjab
学士, 理工学士, ‎
2015
Lahore Board
中级/A级, 计算机科学学生, Intermediate‎
等级 B
2013
Lahore Board
大学入学/0级, 科学, Matriculation‎
等级 B
2011

技能

熟练 5 Years Experience
熟练 call center
熟练 Customer Service Excellence standard
熟练 Motivation
熟练 MS Desktop Customer service
熟练 Multitasking Skills
熟练 speak and understand in English
熟练 US Accent
熟练 Written Correspondence
中级 Ability to Multitask
熟练 ability to type
中级 Account Receivable Command
熟练 Accounts Management Skllis
中级 Admin Assistance
中级 Admin Operations Management
中级 Administrative Management
中级 Administrative Management 
熟练 ADT HOME Security Services
熟练 Aftersales Skills
中级 Aligner Care
熟练 Amazon Operations Management
中级 American
中级 American Incessant
中级 Analytical Skills
初学者 Article Marketing
熟练 Attention to Detail and Organization
熟练 Attention To Details
中级 Basic Comouter
中级 Benefits Negotiation
中级 BPO Supervision Skills
中级 Branch Support.
中级 British Accecnt
中级 British Accent
初学者 Budgeting
初学者 Buisness Developmemt Process
中级 Business Development
中级 Business Development Process 1
中级 Business Development Strategies
初学者 Business Writing
中级 C Level Communication Skills
中级 Call Center Development
中级 Call Control
中级 Call Logging
中级 Chat Support Skills
熟练 Cirrculum Assessment
熟练 Clear and Effective Communication
中级 Client Deaing
中级 Client Service Oriented
中级 Cofee Making
中级 Collaborative Environment

语言

中级 英语