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概要
With over ten years of diverse experience in customer-facing roles within the telecommunications, and technology sectors, I have honed a comprehensive skill set focused on ensuring exceptional customer satisfaction and driving business growth. My journey began in credit hire, where I thrived in a fast-paced environment, consistently exceeding targets and delivering outstanding service. Transitioning to roles in customer success and support, I further developed my ability to build strong relationships, understand customer needs, and advocate for their success. Throughout my career, I have been recognized for my expertise in phone etiquette, team management, project management, and sales outreach, contributing to increased revenue and market share for the companies I've served. I am passionate about leveraging my skills and experience to continue making a positive impact in the customer service arena..
工作经历
Onboarding Specialist GHL
As an Onboarding Specialist at GHL, I am responsible for guiding new clients through the initial setup and integration process. My role involves ensuring a seamless and efficient onboarding experience by providing expert support and personalized assistance. Key responsibilities include:- **Client Communication:** Act as the primary point of contact for new clients, addressing their questions and concerns promptly.- **Needs Assessment:** Understand the unique needs and goals of each client to tailor the onboarding process accordingly.- **Account Setup:** Assist clients in setting up their accounts, configuring settings, and integrating necessary tools and software.- **Training and Support:** Provide comprehensive training sessions and resources to educate clients on how to use GHL’s products and services effectively.- **Documentation:** Ensure all necessary documentation is completed accurately and stored securely.- **Feedback Collection:** Gather client feedback to continuously improve the onboarding process and enhance client satisfaction.- **Collaboration:** Work closely with various departments, including sales, customer support, and technical teams, to ensure a cohesive and supportive onboarding experience.Through my role, I aim to foster strong relationships with clients, enabling them to maximize the value of GHL’s offerings and achieve their business objectives.
Customer Support Specialist
A technical Support Specialist is a professional who provides technical assistance to customers and users of computers, software and other technical products.
Client Operations Codinator
Calls, emails, chat support for customer retention.
Customer Service Representative
Patient Service (Medical billing)
Sales Representative
Outbound Sales
Sales representative
Inbound sales for internet, TV and phone
Claims Advisor
Claims Advisor
