Incharge of Alla Administrative Affairs, Operational Matters and Outreach Activities in line with Organizations Policy.

Handling the Company's Operations Department along with Marketing Team for Operational Efficiency and Improved Productivity. 

In charge of the financial operations and employees of the bank. Managing and leading bank staff to deliver exceptional customer service in a busy high street branch. Working hard to bring in new customers and boost the bank's profits.

 Monitoring customer accounts& visiting Business customers.
 Maintaining all quality and procedural standards within the branch.
 Addressed and handled complaints and grievances of new and existing customers regarding banking facilities

Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit our customers' needs.


 Analyzing branch management information and reports.
 Monitoring cashiers and branch staff and giving them feedback on how they interact with customers. Inspiring them to not only hit targets but deliver great service & dealing with escalated customer queries and complaints.