·         Supervising day-to-day operations in the Customer Service Department.
·         Managing a team of 10 customer support agents.
·         Taking ownership of customer's issues and following problems through to resolution.
·         Maintaining accurate records and documenting all customer service activities and discussions.
·         Being confident with report writing and presenting the updates to reporting Manager.
·         Helping in assessing service statistics and preparing detailed reports.
·         Assisting with managing and restructuring the customer support team.
·         Implementing and monitoring SOPs assigned by reporting manager.
·         Assisting with hiring and training new staff.
·         Making surveys and getting feedback from the customers.
·         Being client-facing and helping the team with customer complaints over the different platforms.
·         Staying informed on the latest industry techniques and methods.
·         Working with other departments to improve communication quality and customer feedback.
·         Being a planner, informing the relevant teams and reporting manager about the customer support issues on time.
·         Confident in speaking and writing to the customers.
·         Most importantly, have a can-do attitude. Always ready to get involved in everything within the customer support department.

Headed the Customer Service Department and Operations of Limelight, with a strong grip and attitude of evaluating customers’ concerns and facilitating/providing them appropriate solutions according to company policy. Headed the Customer Service Department and Operations of Limelight, with a strong grip and attitude of evaluating customers’ concerns and facilitating/providing them appropriate solutions according to company policy. 

Handled customer queries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and provide the best option possible option for the conclusion. Interact daily with internal partners in marketing, supply chain, operations, logistics and accounts departments. 

Experienced Front Desk Officer for a healthcare organization with over 05 years of working within clinical settings. Skilled in optimizing clinic workflows by managing patients flow, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable/payable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.