工作经历

公司标识
IT Service Desk & Infrastructure Specialist
Horizon Technologies
Jul 2022 - Sep 2024 | Karachi, Pakistan

Administered Active Directory: Created and managed Users, Groups, and Group Policy Objects (GPOs) to ensure secure and efficient
access control.
● Technical Support: Responded to various technical issues through a ticketing system (GLPI), ensuring timely and effective problem
resolution.
● System Administration Support: Assisted Senior System Administrators with the installation, configuration, and maintenance of servers,
network devices, desktop hardware, and software applications.
● Network Monitoring & Incident Response: Monitored alerts using Zabbix and Cacti, responding to issues promptly, including occasional
on-call duties.
● Disaster Recovery: Performed disaster recovery for XenServers, ensuring high availability and minimizing downtime of Virtual Machines.
● Virtualization Management: Managed XenServer/XCP-NG environments, ensuring high availability through continuous replication using
Xen Orchestra Community Edition.
● Mikrotik Router Management: Configured and managed Mikrotik routers for multiple WANs, including load balancing with failover
mangle rules, OpenVPN & Wireguard site-to-site connectivity, traffic queue management, and website filtering.
● Cisco Switches Expertise: Hands-on experience with Cisco C2960, C3750, C3850, and C1000 series manageable switches.
● Wireless Network Management: Managed Ubiquiti & TP-Link Omada Wi-Fi Access Points using a centralized controller, implementing
VLANs and Guest networks.
● IP Telephony Management: Managed Asterisk-based IP telephony systems for over 25 call center agents and internal office extensions.
Created IVR routing, managed dial plan rules, configured SIP trunks, and handled CDR call logging, reporting, recording, and IP Phone
auto-provisioning.
● IT & Telecom Support: Provided day-to-day IT, surveillance, and telecom support to office staff and external clients, ensuring smooth
operations.
● Inventory Management: Prepared and maintained hardware & network inventory records, ensuring all IT-related documentation was
up-to-date.
● Hardware Maintenance: Organized and conducted regular servicing of hardware and peripherals to maintain optimal performance.

公司标识
Freelancer IT | Networking | VOIP
Fiverr & Upwork
Jul 2020 - Jul 2022 | Karachi, Pakistan


Microsoft Server 2008 /2012 /2016.
Linux Ubuntu / fedora / CentOs / Kali.
Voip Freepbx / Issabel / 3CX / vicidial / goautodial.
Cisco Networking Devices 3750,3560,2950.

公司标识
IT Support Executive
OneStopSolutions
Mar 2021 - May 2021 | Karachi, Pakistan

Time to time update systems.
Troublshoot In-House IT related problems.
Create users in Active Directory and provide their policies.
Install Hardware and Software in organisation.
install & setup VOIP Phones.
Install & setup Hardware Network devices.

公司标识
Domain & Hosting Administrator
eModaOutlet
Jul 2016 - Feb 2021 | Karachi, Pakistan

Manage Domain & hosting
Manage VOIP
Manage eCommerce Payment Gateways
Manage Listings
Manage Website Tweakings
Manage Google Gsuite
Manage emails

公司标识
Website Administrator
JIT ENTERPRISES LLC
Aug 2014 - Dec 2016 | Karachi, Pakistan

Enter Description

公司标识
Network Support
NETPLUS Internet Service Providers
Feb 2012 - Aug 2015 | Karachi, Pakistan

Time to time update systems.Troublshoot In-House IT related problems.Troublshoot User end issues.Create and manage Users through ISP portal according their packages.Install Hardware and Software in organisation.Install & setup Hardware Network devices.

公司标识
Network Support
Netplus Internet Service Providers
Feb 2012 - Aug 2015 | Karachi, Pakistan

Time to time update systems.Create and manage users through ISP Portal.Troublshoot In-House IT related problems.Troubleshoot Routers & Switches problems.Troubleshoot User end problem and provide them support.Install Hardware and Software in organisation.

学历

Iqra University
学士, 理工学士, BSCS‎
Computer Science
CGPA 2.6/4
2024
PAKISTAN NAVY POLY TECHNIC INSTITUTE
大专, Diploma In Information Technology‎
Computer Networks and Communication
Completed
2014
Pakistan Navy Polytechnic Institue
大专, (DAE) in Information Technology‎
Networking
Completed
2014

技能

熟练 Analytical Skills
熟练 Application Management
中级 Asterisk VOIP
初学者 C#
中级 Cisco Networking Devices Command
熟练 Computer Network Operations
熟练 Configuration Switches
熟练 Coordination Skills
熟练 DNS
中级 End to End Sales
中级 FusionPBX
中级 Hyper V
熟练 Infrastructure Management
熟练 IT Infrastructure Design
熟练 IT Infrastructure Management
熟练 IT Infrastructure Operations
熟练 IT Support
初学者 Java
熟练 Linux System
初学者 Microsoft SCCM
中级 Microsoft Server Platforms
中级 Mikrotik
中级 MySQL
熟练 Network
熟练 Network Infrastructure Command
熟练 Network Monitoring
熟练 Network Security Administration
熟练 Network Security Implementation
熟练 Networking Protocol
中级 pfSense
中级 Presentation Skills
中级 Proofpoint
熟练 Resource Allocation
熟练 Resource Management
熟练 Shopify Theme Management
初学者 Softwares Design
熟练 Surveillance Monitoring
熟练 System Analysis
中级 VoIP
熟练 Wireless Networking
中级 Zabbix

语言

中级 英语

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