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概要
To seek excellence in profession, growth in career and associate with a reputable and flourishing organization, where I can utilize my Abilities, Experiences, and Education and Interpersonal skills to its best advantage and get the opportunities to learn.
Excellent approach to customer service
Strong organizational communication skills
Good knowledge of Sales and Dealing with the Costumers.
Proven ability to reach a targeted goal.
Reputation as a dependable and accountable employee.
Wor
项目
工作经历
Guest Service Agent
Always greet guests in a friendly and professional manner according to Hotel standards.
Engage each guest as a unique individual and listen attentively to their requests.
Perform accurate check-ins and check-outs of guests daily.
Answer the telephone in a timely and professional manner.
Make reservations over the phone and in person.
Run daily reports to check reservations for accuracy and identify any special requests.
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift.
Anticipate and address guest’s service needs.
Listen to guest’s complaints or concerns and resolve their issue in a timely manner.
Promote a safe working environment - Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
At Your Service Agent
 Operating In-house Calls & external Calls of Hotel
 Updated Guest & hotel information , Security Coordinator
Room Service Cashier, Room Service Order Taking
Room service Coordinator, Housekeeping Coordinator
Engineering Coordinator, Laundry Coordinator
Emergency controller (Fire Alarm, Earthquake, Bomb Threat, Cashier Alarm)
Use of (RADIUS) Remote Authentication Dial in User Service (Pager)
 Maintain Daily & Monthly Reporting
Cross Training at Reception during Duty hours
Task Force AYS In charge PC Gawadar During special events
