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概要
Want to work in dynamic organization to obstinate skills and modifies team work. Well versed in quality management, office management and behavioral management.A dynamic professional with 4 years of extensive experience as a Sales and Marketing Executive.Hands on working in fast paced environments with changing priorities and frequent interruptions.Administrative Companies Demonstrates the ability to lead people and get through others.Ability to work collaboratively and to make independent descions.
工作经历
Worked as Customer Relationship Executive in “Telenor Sybrid (pvt) Ltd”
Understanding Customer Concerns
By asking questions, listening carefully and showing empathy, Customer Relationship Officers aim to get to the heart of what customers truly want. They may deal with specific questions over the phone, by email or in person. At establishments with a sales floor, Customer Relationship Officers may spend time simply interacting with people to get a better feel for the company’s customer base and how employees are serving them.
Communicating within the Company
Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service.
Investigating Problems
Sometimes there isn’t an easy answer to a situation with a customer. When such scenarios arise, Customer Relationship Officers are tasked with figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
Training Staff
Using both their knowledge of the company and of customer service best practices, Customer Relationship Officers educate others hired to respond to customer complaints.
Public Relations
Customer Relationship Officers build connections on behalf of the company. They may call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.
Monitoring Competitors
To enhance their own company, Customer Relationship Officers may be charged with examining what others in the industry are doing.
Worked as CSR in “Errands Services” Rawalpindi Tenure:Oct 2015 to Jan 2016
Worked as customer Relationship Representative.Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
