概要

Having 13 years of diversified working experience in the most progressive organizations in their respective field. Having core expertise of developing a transformational Capacity Building Structure in fast-paced organizations, Training and Facilitation, Organizational Development, defining and developing Retail Business Operations Structures, defining and transforming Customer Experience culture and Managing Retail Operations of 6 Stores.

工作经历

公司标识
Regional Sales Manager
Sapphire Retail Limited
Feb 2019 - Aug 2019 | Lahore, Pakistan

• Leading operations of North Region ‘06 Stores’.
• Monitoring operations of 54,000 Sq./ft.in region.
• Forecast overall sales behavior (projections) and formulate & implement periodic sales generative schemes at each outlet level.
• Conduct strategic planning for business growth & development and ensure due implementation at entire area level.
• Design review providing feedback to the design team, latest market trends.
• Dealing with routine staffing issues.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Ensuring standards for quality customer service and health and safety are met.

公司标识
Manager Operations Excellence
Sapphire Retail Limited
Jun 2017 - Feb 2019 | Lahore, Pakistan

Core Responsibilities:
• Defining, designing, implementing and monitoring Retail Operations SOPs. (Custodian of Retail Operations Manual).
• Improvising the existing retail operations processes to cater the continuous evolving needs of business model.
• Defining, designing and implementing the whole Customer Journey Map as per the organizational business model that defines the desired behavior/action and communication at each touch point.
• Designing and implementing Retail Operations Functional Champs Competition.
• Designing, implementing and monitoring Leader on Duty (LOD) program. (Store Leadership Coaching).
• Designing and implementing Retail Excellence Review System (RERS).
• Leading projects of Store Mega Events including Annual Sales, New Store Launches, Vol. Launches and other promotional activities.

Additional Responsibilities:
• Looking after two stores as Retail Operations Manager (ROM).
• Developing, Designing and implementing Retail Staff Performance Review Systems.
• Conducting trainings of Retail Team.

公司标识
People Development Process Expert
Sapphire Retail Limited.
Jul 2016 - Jun 2017 | Lahore, Pakistan

• Development of retail operational SOPs for each customer touch points.
• Develop internal coaches to lead towards retail excellence.
• To conduct competency based TNA for all levels.
• Design and develop training strategies to help meeting organizational strategic objectives.
• Prepare and manage training budgets for the entire company.
• Devise Training rollout plans and to ensure timely execution.
• Develop internal trainers and ensuring quality training delivery rollout.
• Devise a comprehensive New Joiners Induction Plan (NJIP) which includes classroom and on the job training.
• Develop Assessment Center to create a talent pool for the future rolls and ensuring its execution.
• Develop relationships with all external training resources (both national and international) and arranging training sessions for internal recourses.

公司标识
Deputy Manager Training and OD
FINCA Microfinance Bank Ltd.
Aug 2012 - Jul 2016 | Lahore, Pakistan

• Doing all tiers’ competency mapping as per organizational strategic objective and priorities
• Assessing the needs of trainings by conducting Training Need Analysis (TNA)
• Designing learning models as per organization strategic objectives
• Preparing training budgets and handling budget
• Making Training rollout plans and ensuring the execution
• Develop internal trainers and ensuring quality training delivery rollout
• Designing modules and conducting trainings as a lead facilitator up to middle management level of the organization
• Development of required competencies in newly hired staff through a comprehensive New Employee Induction Plan through class rooms and on the job training
• Launching and managing E-Learning solution for the organization and ensure it effective execution
• Developing relationships with all external training resources (both national and international) and arranging training sessions for internal recourses
• Developing Assessment Center to create a talent pool for the future rolls and ensuring its execution

公司标识
Team Leader Training and Development
Stylo Shoes
Nov 2009 - Aug 2012 | Lahore, Pakistan

• Developing required core operational competencies through conducting 5 Mega Campaigns (Good Muslim, Smile Stylo, Sell 1 More, Product Knowledge, Stock Up)
• Development of required competencies in newly hired staff through a comprehensive new employee induction plan
• Designing Modules and Conducting trainings session as a lead trainer (Customer Care and customer Services, Product Knowledge, Selling Skills, Stock Up, Personal Effectiveness Toolkit, Positive Mind Framing, Personal Grooming, Values and Ethics. Coaching The Gateway To Success)
• Launching and ensuring execution of Retail Excellence Management System (REMS)
• Making and executing succession planning for retail staff through a People Development Program (All-rounder )
• Development of potential coaches through a comprehensive coaching project (Coaching the Gateway to Success)
• Conduct Training Need Assessment (TNA) by using different tools
• Design Training Calendars
• Budgeting for Training and Development.
• Developing testing and evaluation procedures
• Arrange external trainers for in-house sessions

公司标识
Branch Manager
Kashf Foundation Lahore
Jan 2025 - Jan 2008 | Faisalabad, Pakistan

 Field visits of the area to identify the implementation gaps for smooth functions of program activities to achieve the set objectives as per designed.
 Ensure 100% Policy implementations in the operations.
 Facilitation of Loan Officers in developing financial reports and budget.
 Mobilize community for awareness of Microfinance services and for participation in project initiatives.
 To monitor all the activities in field as well as in staff.
 Training, coaching and developing branch staff in their technical and managerial competencies.

公司标识
Learning Associate
Kashf Foundation Lahore
Jan 2008 - Jan 2025 | Lahore, Pakistan

• Empower personals having conducted trainings for their Technical and soft skills(Customer Care, Delinquency Management, Orientations, Fraud Management, Gender and Development, Monitoring and Screening, Disbursements, Recovery Drive, etc)
• Development of customer services rules,
• Assistance in development of People Development plans
• Assistance in making training modules
• Assistance in making succession plans
• Design Training Calendars
• Maintaining training records

学历

University of Agriculture
硕士, , Msc Population Sciences (Demography)‎
2006

技能

熟练 Conducting training
中级 Decanting of LPG
中级 Designing Operational Processes
熟练 Designing Training Modules
熟练 موهبة اكتساب

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

Omar 联系人

Abdul Sami
Kissan Engineering
Zainab Akbar
RB Direct Marketing Private Limited