Initiated & Implemented Strategies, focusing operational excellence to Optimize Efficiency and
impact by 20%.
• Initiated Knowledge Repository enhancements, by leading creation, maintenance, and
optimization of knowledge repository ensuring they are easily accessible, relatable and scalable.
• Streamlined project planning and tracking processes using AI-driven project management tools,
resulting in a 20% reduction in project turnaround times.
• Collaborated with stakeholders to integrate efficient practices into client projects, enhancing
service delivery and ensuring the transfer of critical knowledge and to enhance user experience.
• Lead change management initiatives to embed best practices into the organizational culture,
ensuring that enriching knowledge content becomes a core business activity.
• Initiated automation to incorporate best practices, ensuring they are disseminated across teams
and applied in future projects.
• Shared analytical reports with senior leadership on the impact of KM & Process Improvement
initiatives, including opportunities & Risks.
• Designed and implemented AI-driven workflows to automate repetitive PMO tasks, such as
status updates and scheduling, reducing manual efforts by 40%.
PROGRA M M A N A GE R-GLOBA L
ZONES IT SOLUTIONS, PAKISTAN - subsidiary of ZONES LLC USA
JAN 2022-DEC 2023
K E Y CON T RI BUT I ONS
• Managed global programs successfully by implementing robust risk and change management
strategies, reducing project delays by 15%.
• Successfully led remote teams and collaborated with global stakeholders to deliver seamless
service integration.
• Conducted periodic data analytics & performance reporting sessions with stakeholders to
measure performance and optimize traction.
• Implemented regular audits that led to a 30% improvement in QA processes.
• Actively participated in Vendor management programs for steady supply chain.
• Trained and developed team of Project Managers.
• Successfully implemented agile framework across the portfolio, enhancing project delivery
speed and quality by 25%.
• Expedited and implemented IT system integrations and automation solutions.

Managed global programs successfully by implementing robust risk and change management strategies, reducing project delays by 15%.
Successfully led remote teams and collaborated with global stakeholders to deliver seamless service integration.
Conducted periodic data analytics & performance reporting sessions with stakeholders to measure performance and optimize traction.
Implemented regular audits that led to a 30% improvement in QA processes.
Actively participated in Vendor management programs for steady supply chain.Trained and developed team of Project Managers.
Successfully implemented agile framework across the portfolio, enhancing project delivery speed and quality by 25%.
Expedited and implemented IT system integrations and automation solutions

Increased sales turnover by 60% and revenue turnover by 70% by developing targeted B2B and B2G market strategies.
Led end-to-end project management, ensuring successful execution of multiple high-impact projects across diverse sectors.
Maintained effective communication with stakeholders to provide regular project updates to set the right expectations.
Conducted regular QA audits to ensure compliance with environmental, health, and safety regulations throughout the project lifecycle to avoid risks.
Cultivated strong relationships with clients to identify partnership opportunities and capitalize upon them, year after year.
Helped maintain steady supply chain, reducing interruptions and risks by 25%, while ensuring compliance with company standards.
Identified and implemented measures to reduce risks and interruptions while optimizing the effectiveness of the supply chain for automotive parts.
Cultivated long-term partnerships with clients, boosting client retention by 90%.

Established a comprehensive knowledge base for customer support teams, improving service accuracy and client satisfaction.
Designed and implemented customer engagement strategies that increased retention rates by up to 90%.
Conducted continuous training programs that enhanced team performance and efficiency.
Trained and developed a team of experts across multiple customer support work streams, enhancing their skills to improve customer satisfaction and retention, resulting in increased customer loyalty.
Lead cross-functional projects and initiatives to represent the customer care perspective and contribute to the achievement of organizational goals and objectives.

Expanded the corporate client base by onboarding high-value B2B and B2G clients, driving long-term partnerships.
Maintained high client satisfaction levels, leading to a 40% increase in contract renewals.
Conducted regular coaching sessions and performance evaluations, identifying strengths and areas for improvement for the team.
Maintained a high client satisfaction levels through proactive account management, resulting in long-term partnerships.

Supervised and directed daily operations ensuring smooth and efficient functioning of office processes and procedures.
Developed and implemented SOPs to support organizational goals and to enhance efficiency.
Supervised and directed departmental budgets and resources, in accordance with organizational guidelines.
Periodically evaluated vendor performances, on-boarded new vendor partners to reduce costs, improve upon SLA and ensure compliance.
Continuously collaborated with IT, marketing, account management and other support teams address operational needs, including office maintenance, equipment procurement, and technology support.
Supervised and directed vendor relationships and settled issues to preserve constructive and fruitful working environment with external suppliers.
Contributed to the operational effectiveness procurement methods and monitored vendor compliance contributing to the company's long-term financial viability.

Supervised and directed inventory, warehouse operations to ensure optimal stock levels.
Maintained strong relationships with industry clients, including vendor partners and distributors, to understand their needs and proactively recommend solutions to exceed expectations.
Collaborated with suppliers and manufacturers to address quality issues, implement corrective actions and prevent recurrence.
Fostered a culture of collaboration, accountability, and continuous improvement by conducting joint training sessions.
Assisted to supervise vendor operations, ensuring automotive parts quality and on-time delivery while adhering to company goals and standards.
Liaised with vendors to resolve problems with operations and streamline supply chain procedures, enhancing the efficiency and reliability of automotive parts procurement.