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概要
Telecommunications Engineer with extensive background in telephony and data systems. Major strengths include installing, troubleshooting and repairing PBX’s, telephony protocols, cabling, hardware, software, gateways, PC networking and IP networks. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team. Continuously looking to learn and accept new challenges.
工作经历
Trainee Engineer Technical Support
• Reviewed technical documentations and procedures.
• Defined and documented technical best practices.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with a variety of diagnostic tools.
Customer Support Executive
• Provided base level IT to non-technical personnel outside the business.
• Identified and solved technical issues with a variety of diagnostic tools.
• Managed call flow and responded to technical support needs of customers.
• Installed software, modified and repaired hardware and resolved technical issues.
Internship
• Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
• Maintained appropriate environmental conditions in telephone equipment room.
• Worked closely with network administrator and server engineers to ensure quality service.
• Installed and maintained the Shabbir tiles telephony and data network.
