Enter Description

Responsible for planning, evaluating, implementing, and continuously improving all aspects of recovery functions and processes
Ensuring professional relationships are established and maintained with clients and attorneys
Working closely with Regional Head of Recovery to respond to recovery concerns with existing and potential clients
Review information about the financial status of customers and status of collection efforts
Correspondence with the Legal Department for Filing of suits against bank employees for recovery of embezzled amount and defaulted customers.
Responsible for the publications of ads in newspapers for employees who have embezzled the customer recovery amount.
Confer with customers to determine reasons for overdue payments and to review the terms of service, and credit contracts.
Review reports & share reports to Supervisor on recoveries status.
Carry out any other tasks assigned by the Head of Recovery/ Regional Head of  Recovery

To manage a team of Recovery Officers and maximize recoveries from bad debts.
To share critical MIS’s & insight of recovery portfolio
Make sure that the proper allocation of delinquent accounts is done.
To ensure that skip accounts are identified at early stages and proper Skip tracing is followed by the respective officer.
Ensure that all Customer Services related complains/ queries to be resolved within TAT.
Ensure that all staff is well trained to maintain a high level of Customer Services
To comply with the Recovery Code of Conduct and Fair debt guidelines.
Ensure that reversal and settlement policy is followed/ implemented for all activities performed in recovery.
To ensure that all Recovery related Ops standards are met which includes compliance to bank policies.
Coordinate with the legal team for filing of cases.

Job Description
The incumbent is responsible to investigate the history and credit standing of individuals applying for credit through field verification. Also, the incumbent is responsible to perform independent reviews on compliance with policies and procedures and Code of Conduct, assess the adequacy of risk management controls, observance of regulatory requirements, and highlight any potential violations.
Duties and responsibilities:
1. Ensure Pre- and post- disbursement loan verification of the loan portfolio as per the mandate
given by management encompassing but not limited to the:-
(a) Reviewing of loan application form for completeness and accuracy;
(b) Review documents submitted for application for authenticity and completeness;
(c) Conduct onsite visit to business and/or customers/guarantor premises;
(d) Perform checks on cash flow projections submitted and if required, make recommendations on loan quantum.
2. Perform verification checks prior to onboarding of Shroff/goldsmith;
3. Conduct follow-up verification checks as referred by Tele-Verification Officers;
4. Identify and report any anomalies, discrepancies, or suspicious matters noted during verification checks to Field Risk Supervisor;
5. Maintain up-to-date and accurate credit decisions in accordance with internal policies and procedures;
6, Update loan files in the system within defined turnaround time;
7. Prepare and submit management reporting in accordance with internal policies and procedures; and
8. Be involved in ad hoc projects or assignments.

• Compliance of Credit ProceduresIncludes Proper assessment of credit requests, detailing appropriateness of loan size, purpose, and tenor.Responsible to ensure completeness of loan documents and assessing that each loan application is in compliance with Credit Policy & Procedures and other guidelines circulated from time to time• Pre-disbursement Borrower’s Verification:Ensure defined 100% of borrowers’ verification as per applicable protocols. Major responsibility is to verify credit worthiness, reputation, and repayment capacity of the applicant and guarantor based on local knowledge & demographics. It includes verifying the genuineness & reliability of the information on ILA & group formation and cash flow form.• Ensuring the existence of borrowers and guarantor & their businesses (economic activity) through verification of home & business addresses etc.• To identify Service quality lapses or breach of ethical/professional behavior by sales teams / ROs. • To identify any severe nature non-compliance during verifications & initiating loan application cancellation• Responsible for Deposit Accounts.• Maintain the MCO’s customer list according to Recovery dates.• Handle and Resolve Customers Complaints and Problems.