Daily customer service activities like answering and tracking customer emails and reviews.
Product listing creation and proof reading of the new listings over Amazon & eBay Seller Center.
Reconciliation of Inbound Shipments.
Monitoring fulfillment reports for lost and damaged products via emails and calls.
Product Replacements and Refunds.
Daily checks of Seller Scorecard notifications. Shipments management.
Resolving Negative Feedbacks of Amazon and eBay
Process of refunds, and returns.
A-Z claims resolutions
Hunting competitors for product listings 

Worked as Client support executive on a UK Project.
For Moving Trucking Services in United Kingdom.
Knowledge of cars, trucks, parts and machinery is a plus.
Mainly focusing to Caribbean countries and African countries.
Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Oversaw scheduling for the day-to-day activities of multiple employees by implementing the use of productive online scheduling system.
Manually created shipments, assigned carriers, and dispatched shipments.
Forwarded client-related quality and service issues to the appropriate manager for resolution.
Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
Coordinated returns between origin and interim transportation departments. Drafted end of the year reports presenting accomplishments and progress to management.

Receive and direct visitors appropriately
Inform relevant colleagues for visitor arrivals and arrange the refreshments.
Booking meeting room for colleagues.
Sort/distribute incoming mails & parcels and prepare outgoing mails & parcels for pick-up or courier.
 Arrange and monitor maintenance for office equipment and supervise all activities related to working environment;
Assist to organize meetings and activities
Scheduling meetings, Minutes of meetings
Record staff's business trip, holiday, and sickness with attendance status;
Assist in the preparation of regularly scheduled reports;
Provide general administrative support internally and externally
Execute the task assigned by higher management.
Ensuring special protocols are followed while making travel arrangements for the management.
Scheduling the appointments and coordinate the calendars

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered