*Coordinates with staff, Seniors & Service Manager for planning daily works & schedule and *Task.Coordinate with principles regarding product issue, warranty, fault and etc
*Coordinates with customers through emails & telephone for repair and maintenance to obtain maximum utilization of equipment and prevent operational delays in other department
*Handling resolving customer inquiries, complaints on emails & telephone respond to their needs
*Handling all computerized online system works of TOYOTA & BT Products of Registration, Manuals downloading, Technical news, software downloading & updating software etc.
*Working on I-Web for all necessary After Sales & Service reporting updating the system
*Handle ASSET (Advanced Service Support for Engineers and Technicians) online system
Create issue, View issue & search solution of Industrial Equipment of (Toyota & BT)
*Handle warranty of BT & Toyota on Citrix / BT online Claim System & manual as per procedure
*Prepare quotation/estimates & repairs including the costs of spare parts, etc if needed.
*Receipt of work orders and provide necessary service on time as per work order
*Create Invoice, GST Invoice, Monthly Service Report, Statement & follow-up on payments
*Maintain and manage all service dept records of service, repairs & etc.

• Handle/Supervise technical works and resolve complains of sites
• Provide necessary information to clients about products, safety & health
• Reporting daily work progress & Share Customer Satisfaction to seniors
• Prepare quotations & repair estimates and invoices
• Handle all computerized works & maintenance work etc

*Receive customer vehicles for service/repair jobs and raise repair order on dealer management system.
*Technically competent, with ability to understand customers needs and required jobs.
*Able to advise customers on the required & vital jobs in timely, professional manners.
*Identify customers need for additional Hyundai products and services
* Able to use scanners of Hyundai vehicle to diagnose electronic problems
*Handle vehicle Accident Claim activities & make claim estimates
*Raise warranty claim works as per Hyundai warranty procedure
*Meet performance objectives / expectations (i.e. Part sales, Quality and others)
*Maintain records of vehicles & workshop other works

• Receive CS Dept couriers/documents and provide to concern personnel
• Performed duties such as filing documents, data entry & maintain records.
• Provided necessary office support.