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概要
Highly motivated Operations professional with 15 years of experience in customer support, relationship management, quality assurance, and leadership roles. Proven ability to excel in management and leadership, including HRM, rostering, payroll, performance appraisals, and stock management (FIFO/FEFO). Skilled in data analysis, presentation creation (PowerPoint/Newsletter design), and proficient in MS Office Suite (Excel, Word, PowerPoint) with strong graphics design capabilities.
工作经历
ZONAL MANAGER OPERATIONS
Station Manager Operations
Management & Leadership in operations with HRM mangement including Rostering, Payroll, overtime and appraisals. Stock Management , FIFO ,FEFO,LIFO.Weekly ,Monthly analysis Reports presentation and newsletter circulation.
Performance Monitoring & Evaluation Cum Trainer
Monitoring & Evaluations,Training,SOPs making & implementation.
Emergence Medical Dispatcher
Customer Services, Triage, Dispatching & Tracking
Customer Service Executive
Customer Services , Complain Management, Product Promotions
Customers Service Representative
Customer Services and complains management
