Received customer tickets on daily basis, analyze and provide on-call and remote desktop solution
Worked as customer service representative under tech support and helpline
Analyze new customer data, qualify for the tower courage and deal according to the statistics
Inspect new technical issues either from CPE or base station and discuss with CTO, CEO & Directors on weekly meeting/email/calls and direct chat.
Documented detailed risk factors and marketing Strategies
Designing Agile Project Management for MDU and CRM
Social Media Interaction and Affiliate Marketing
Follow-ups on Affiliate marketing, Web Designing, Banner & Broachers Designing, Contents Writing.
Worked on Lead, Prospectus, and Existing Customer
Follow-ups Business & Residential Sale
Router configuration
Scheduling new installation, site survey, and tech support dispatch meetings
Answered sales, tech support, and billing inbound calls
Worked with customers’ billing, failed transactions, invoices, and credit card autopay transactions and resolved related issues.   

Platforms: CRM, Emerald, Tower coverage, CnMestro, PRTG, Jive, Goto partner exchange, Broadbee, Webmail, AT&T(apex), Social Mango, USAC E-Rates, Server Plus, Axcient, and Trillo, etc.…
Products: TPlink, Mikrotik, Cambium, Ubiquiti, Winbox, Slack collaboration, and PBX.

 Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they
customers or end-users.
Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to product Owners, sponsors, and other stakeholders so that issues and solutions are understood.
Finding root causes for problems and proposing solutions that may include new systems, procedures, or personnel changes
Able to communicate effectively and concisely with business stakeholders
Expert liaison between the business and technical team
Assist the Product Owner in translating scope, validating, and reconciling business requirements for prioritized projects into scrum features and user stories
Assess, and document business and functional requirements (BRD/FRD/RTM/MRD/PRD). Create a test case, test plan, and testing methodologies (UAT)
Manage the implementation and support of risk measurement and management systems
Understanding of Data modeling (UML or ER diagramming)
Lean, Six Sigma, Agile, Scrum, Sprint, Kanban, Corner Board

·        Promote the company services to key customers, ensuring their knowledge is current and Appropriate. 
·        Generating new business both in face to face meetings and over the phone. 
·        Writing up concise, value-based sales and service proposals. 
·        Replying to all customer inquiries in a timely and accurate manner. 
·        Writing up sales reports, service reports, activity reports and revenue forecasts. 
·        Completing all documentation and administrative records, fully and accurately.
 ·        Developing and maintaining a database of all contacts. 
·        Liaise between the technical team and clients.

Analyzed LAN/WAN to determine what were the major problems and improvements needed to be
made to the network infrastructure.
As part of technical implementation managed and maintained 2003 Servers along with ISA Server,
Exchange Server, terminal server, MPLS, VPN and outlook.
Configured Cisco 1700, 2600, 2800, 3800 and 7200 series routers, used RIP, IGRP, and EIGRP as well
as catalyst 2950, 2970, 3550, 4000 and 5500 series switches.
Worked with hardware, server, PCs and Laptops compatible such as Compaq, Dell, IBM and HP.
Troubleshoot printer problems, i.e. HP, Canon, Samsung, Brothers etc.

·        Prepare and deliver technical presentations explaining products or services to customers and prospective customers 
·        Confer with customers and engineers to assess equipment needs and determine system requirements 
·        Travelled to visit potential clients 
·        Establishing new, and maintaining existing, relationships with customers 
·        Managed and interpret customer requirements 
·        Persuading clients that a product or service will best satisfy their needs 
·        Calculating client quotations 
·        Analyzed costs and sales 
·        Meeting regular sales targets 
·        Recording and maintaining client contact data 
·        Coordinate sales projects 
·        Supporting marketing by attending trade shows, conferences, and other marketing events 
·        Making technical presentations and demonstrating how a product will meet client needs 
·        Liaising with other members of the sales team and other technical experts 
·       Helped in the design of custom-made products