After completing my 1st year MMBL they #Awarded me with the best Teller Award in my Region also #promoted me as a CSO(Customer service Officer) as a permanent employee of MMBL. A great achievement within 1year.

Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.

Handle account opening and its related processes.

Manage customer correspondence.

Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.

Guide walk in customers for loans to the sales office.

Coordinate all communications pertaining to staff within the branch and with the head office.

Prepare tax and other reports for further submission to OM and Head Office.

Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.

Maintain the leave register.

Maintain records of all kinds of correspondence, circulars etc.

Be the custodian, along with the other officer, of security stationary/cheque books.

Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.

Back up of Cash Teller.

Any other responsibility assigned by OM/BM.

Ensure friendly and responsive customer service by providing excellent customer service skills.

Process all customer transactions in currency and bearer instruments.

Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual)

Ensure accuracy of Cash sorting as per SBP Clean notes policy.

Identifying and reporting Counterfeited Notes.

Accurately processing all Cheque deposits (all outward clearing instruments).

Ensure Exchanging Cash between Tellers in case of more than one teller.

Ensuring Cash Transfer from Till to Vault and vice versa at Start of Day and End of the Day, respectively.

Ensure accuracy and observe Turnaround Time (TAT) as per Banks Standard.

Ensure balancing cash at the end of day (Physical Cash with system T24).

Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record SBP Sheet Vault Position, Average Sheet & other Cash related reports .

Ensuring compliance with the Bank policy and procedure and local statutory requirements e.g. money laundering guidelines to prevent possible losses, frauds and forgeries & suspicious entries.

Be the Custodian of allocated Keys and Stamps.

Ensuring the Department readiness for Internal/External audit.

Any other assignment/duty assigned by the Line Manager.

To act as Backup of Customer Services Officer (CSO).