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To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene. To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs, Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given. Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift, Check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to. Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors, Organize shifts.
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant event.

Keep front desk tidy and presentable with all necessary material (pens, forms, paper, Greet and welcome guests, Answer questions and address complaints, Answer all incoming calls and redirect them or keep messages, Receive letters, packages etc. and distribute them, Prepare outgoing mail by drafting correspondence, securing parcels, Check, sort and forward emails, Keep updated records and files,

To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene. To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs, Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given. Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift, Check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to. Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded

Handle cash transactions with customers using cash registers, Scan goods and collect payments, Issue receipts, refunds, change or tickets, Redeem stamps and coupons, Make sales referrals, cross-sell products and introduce new ones, Resolve customer complaints, guide them and provide relevant information, Greet customers when entering or leaving establishments, Maintain clean and tidy checkout areas Keep reports of transaction