概要

Highly motivated professional with 8+ years in operations management and client relations, holding an MBA. Experienced in team leadership,
strategic planning, and community engagement. As an Operations and Delivery Support Officer, I led immunization campaigns, developed training
plans, and built partnerships for trust and engagement. In my Communication Support Officer role, I increased household immunization coverage by
20% through data-driven interventions and culturally sensitive training. My experience as a Relationship Manager and Receptionist has sharpened my
interpersonal and organizational skills, allowing me to build client relationships and manage data effectively. I excel in dynamic environments, utilizing
my leadership and problem-solving skills to meet organizational goals.

项目

Research project

工作经历

公司标识
Operations and Delivery Officer
COMNET Pakistan
Sep 2020 - Nov 2024 | Karachi, Pakistan

Supervised and mentored Area Supervisors and CHWs for effective immunization campaigns.
Developed training plans to boost community engagement and vaccination efforts.
Identified high-risk groups and created strategies to improve vaccination acceptance.
Collaborated with local influencers and leaders to foster community engagement.
Recruited and trained supervisors in planning, partnership-building, and counseling.
Mapped high-risk areas to prioritize outreach and communication activities.
Distributed social mobilization materials to target communities promptly.
Partnered with medical officers and local organizations for coordinated efforts.
Led planning and review meetings to assess campaign strategies and progress.
Managed Information Education Communication (IEC) materials for accurate dissemination.

公司标识
Communication Support Officer
COMNET Pakistan
May 2018 - Sep 2020 | Karachi, Pakistan

Led social mobilization for polio eradication and immunization in underserved areas.
Implemented data-driven interventions, increasing household coverage by 20% in resistant communities.
Trained UCCSO teams in effective communication strategies within minority communities.
Mobilized NGOs and educational institutions to enhance outreach and meet immunization targets.
Coordinated with EDOs for the distribution of IEC materials to improve public awareness.
Partnered with local media and religious leaders to effectively promote routine immunization.
Developed communication plans, adapting strategies to address resistance and community needs.
Engaged grassroots influencers to boost awareness campaigns for public health initiatives.

公司标识
Associate Relationship manager
Habib Bank Limited
Dec 2017 - May 2018 | Karachi, Pakistan

● Understand customer needs and develop plans to address them.
● Identify key staff in client companies to cultivate profitable relationships
● Resolve customer complaints quickly and effectively.
● Identifying upselling and cross-selling opportunities.
● Promote high-quality sales, supply and customer service processes
● Aim to preserve customers and renew contracts.
● Approach potential customers to establish relationships
● Gain solid knowledge of competitors.

公司标识
Receptionist
Médecins Sans Frontières
Sep 2016 - Dec 2017 | Karachi, Pakistan

Greeting patients politely and ensuring that the appointment system is run
Efficiently monitor the flow of patients to and from consulting rooms.
Managing filing systems.
Respond to all queries and requests for assistance from patients and other visitors
Maintain a supply of relevant bags, bottles and stationery to keep consulting
rooms stocked; ensure rooms have adequate supplies.
Management of appointment system
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.

公司标识
Office assistant
Gadoon Karachi Goods Transports company
Feb 2014 - Dec 2014 | Karachi, Pakistan

Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund

学历

Benazir Bhutto Shaheed University
硕士, 工商管理硕士学位, MBA‎
Human Resource Management
CGPA 3.1/4
2017
University of Karachi
, B.Com‎
所占比重 48%
2014
KARACHI BOARD
, F.Sc Pre-Medical‎
所占比重 50%
2010
KARACHI BOARD
, Matric in Science‎
所占比重 69%
2008

技能

熟练 Admin Tasks Management
熟练 Attention to Detail
中级 Buisness Strategy
熟练 Business Development Process
熟练 Chat Support Skills
熟练 Client Acquisition Skills
熟练 Client Dealing
熟练 Client Dealing 
初学者 Cold Calling
熟练 Communiation Skills
熟练 Communication Skills
熟练 Coordination Skills
熟练 CRM
熟练 Customer Acquisition Skills
熟练 Excellent Communication
中级 Financial Processing
熟练 Fluent in English
中级 Graphic Design
熟练 Handle Outbound Calls
初学者 Handling International Clients
中级 Inbound Lead Generation
熟练 Interpersonal Skills
中级 Knowledge of public health evaluation theories
中级 Lead Genaration Skills
熟练 Lead Generation Skills
中级 Lead Generation Skills
熟练 Live Chat Handling
熟练 Medical Entry
熟练 Microsoft Outlook
熟练 MS Excel
熟练 MS Office Suite
熟练 Multitasking Skills
熟练 Negotiation Skills
中级 Objective Management
熟练 Organizational and Time Management
中级 People Management
中级 Planning And Executing All Multichannel
中级 PowerBI
熟练 Pressure Handling
熟练 Problem Solving
熟练 Problem Solving Abilities
中级 Process Reengineering
熟练 Processes Knowledge
初学者 Project Administration
中级 Pursuing News Stories
熟练 Qualitative Data Management
熟练 Quality Control Knitting
熟练 Receptionist Duties
熟练 Record Keeping
中级 Record Keeping Skills

语言

熟练 乌尔都语
熟练 普什图语
熟练 英语

关注的公司