Lead and manage team of NOC engineers to ensure network stability and efficiency.
Administer and secure network infrastructure using Fortinet and pfSense firewalls and configure different routing policies, port forwarding, VLAN interfaces, DHCP servers and LAN management. 
Worked on BGP, OSPF routing on NexusEdge router of ISP.
Excellent command on CISCO, Brocade, Mikrotik and DELL L2 & L3 switches.
Configurations of mikrotik routers as Load Balancers, Fail-over, vRemote and according to client requirements.
Configure ESXI server and configured, troubleshoot and maintain VMs on Vsphere.
Design Fusion PBX servers, IP routes, Dialplan, SIP profile & configuration of extensions and provide support to PBX clients and also configure CISCO & Grandstream Phones.
Design and implement Vicidial solutions for efficient call center operations including different reports, IVR, Campaign, IN Groups & Call menu etc.
Installation of Graylog Server, Radius server and Plesk server for domain, web hosting and email hosting etc.
Manage and maintain servers running CentOS, Debian, Ubuntu, and Windows Server environments.
Worked on edgemax routers for configuration of wireguard VPN.
Develop and enforce network policies and procedures to enhance network security and performance.
Supervise field teams of Wireless department for installation and management of UBNT, Mimosa and cambium wireless devices. 
Supervise fiber team for new fiber installations, trace fiber breaks, splices, bends on OTDR meter and VFL for fiber faults

Configuration and maintenance of CISCO Switches (2900series 3500series, Catalyst 4500 Series) installed at POPs.
Configuration of VLAN Interfaces, Port forwarding, DNAT, SNAT and LAN configurations on Fortinet 300D & pfsense firewalls. 
Configuration of Mikrotik Routers as Load Balancers, Failover, IP tunnels, PPPOE Servers and configuration of Mikrotik Switches CRS317-16SFP+.
Configuration and maintenance of Brocade switches.
Configurations, Installations & Maintenance of UBNT (PowerBeam, LiteBeam, Rocket, Air fiber), Mimosa & Cambium Wireless Devices.
Proactive monitoring of ISP Network in Checkmk & LibreNMS monitoring software and also configured different rules to automate alerts in mentioned software. 
Supervise field teams in fiber activities, trace fiber breaks, splices, bends on OTDR meter and VFL for fiber faults.
Support and maintain all hardware in our data centers. This would include all Infrastructure cabling, Server hardware, Network & Power equipment (APC, generator & UPS), along with trouble shooting skills. 
Performing backups, troubleshooting and problem resolution for servers associated with a VMware 's cloud computing virtualization platform vSphere.
Troubleshooting, installations and maintenance of Servers & VMs through iDRAC and vSphere. 
Worked on Edgemax router for Wireguard VPN and provide support to VPN clients.
Fusion PBX servers and provide support to PBX clients and also configure CISCO & Grandstream Phones.
Provide on-call support to corporate customers, technical visit to our corporate clients and call centers, manages their internal networks and provide solution for network upgradation & stability.

Working as Network Support Officer in NOC department.
Provide on-call support to our corporate Fiber & Wireless Clients.
Configurations and Maintenance of MikroTik Routers(Fail-over, load-Balancing , Bandwidth manager, Routes)
CISCO Switches (3500series, Catalyst 4500 Series), Spanning Tree, VTP, QOS, QinQ, Dot1q, SVI, Inter VLAN Routing, ICMP & SNMP.
Configuration, installation, Alignment, Monitoring and troubleshooting of PowerBeam and LiteBeam
Proactive monitoring of corporate Fiber & Wireless clients, Routers, Switches, DPLCs, Servers on PRTG, UNMS & Orion (Solar WInds).
Troubleshooting LAN/WAN Network with Clients diagnosing faults provide resolution and escalating case to Tier 2, 3, or 4.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Assist and coordination with On-Field engineers to rectify the Fiber & Wireless faults.
work under a high degree of pressure, closing out cases on deadline.
Strong telephone etiquette skills, active listening and written communication follow-up to tactfully communicate directions. handle frustrated clients with Patience, friendliness and talk in Non-technical way to calm down clients.
Manage Daily reports, able to work in rotating shifts.

Worked as IT/Network Support Engineer with Prime Communications USA.
Provided remote IT and Network support through SAAS Kaseya to 1958 Retail
Stores of AT&T.
Monitor network engineering performance and ensure system availability and
reliability.
Involved in designing, configuration and management of network devices
including routers, MikroTik, CISCO, NETGEAR (both wired and wireless),
Switches, VPN and Firewalls.
Investigating faults in the network and Updating network equipment to the latest
firmware releases
Configure, tests, and maintains LAN/WAN equipment and related services.
Performing disaster recovery operations and data backups when required.
Troubleshooting, diagnosing and resolving hardware, software, and other network
and system problems.

Working as NOC Engineer in IP& Transmission Department of Worldcall Telecom Limited.
Proactively monitoring of HFC Network and Servers of WTL.
Monitors status of CMTS Cards CASA 3000, 3200 and Fiber Optic Nodes using
CACTI to ensure maximum possible service availability at all times.
Monitoring & maintaining network level KPIs (SNR, RX-Lev, IP Traffic etc.) of
DOCSIS Modems.
Monitoring the status Of Test Modems at ORION and PRTG.
Serve as technical contact responsible for network delivery including network
availability for all network infrastructure, both internal and customer.
Generate Trouble Tickets using Network Alarm Management System.
Inform Management and all relevant departments in case of any problem with the
network or disruption in operations.
Engaging with both customers and maintenance teams to ensure QOS.

Internship in the Power Transformer Design department of Pak Elektron Limited (PEL)