PROFESSIONAL SUMMARY
Versatile professional with 29+ years of experience in Human Resources Management and Office Administration, skilled in streamlining processes, enhancing employee engagement, and improving operational efficiency. Proven ability to manage recruitment, develop policies, and oversee administrative workflows, driving organizational success through effective leadership and problem-solving.
AREAS OF EXPERTISE
Human Resource: HR Strategy and Planning | Recruitment and Talent Acquisition | Employee Relations and Conflict Resolution | Performance Management | Compensation and Benefits | HR Policy Development | Organizational Development | Labor Law Compliance | Leadership and Team Building | HRIS Implementation
Office Administration: Office Operations Management | Workflow Optimization | Budgeting & Expense Management Scheduling & Calendar Management | Vendor & Facility Coordination | Documentation & Record-Keeping | Event Planning & Coordination | Correspondence & Communication | Inventory & Supply Management
Key Responsibilities (Human Resources):
· Collaborate with stakeholders to review, develop, and update HR policies and procedures, ensuring best practices and compliance with legal standards.
· Manage the entire hiring process, from initial screening to onboarding candidates, ensuring the recruitment of top talent.
· Conduct HR orientation sessions for new hires, facilitating smooth transitions and engagement.
· Provide guidance and insights to employees through one-on-one coaching sessions, focusing on personal and professional growth.
· Oversee the communication and dissemination of HR policies, ensuring all employees understand changes before implementation.
· Act as a trusted advisor to managers and employees, providing guidance on employee relations, conflict resolution, and performance management.
· Contribute to the development and implementation of short- and long-term HR strategies to attract, retain, and develop top talent.
· Ensure fair and consistent application of HR policies across the organization, promoting a positive work environment.
· Maintain staff by recruiting, selecting, orienting, and training employees, ensuring a safe and secure work environment while fostering personal growth opportunities.
Key Responsibilities (Office Administration):
· Oversaw day-to-day office operations, including procurement of supplies, equipment maintenance, and vendor coordination.
· Managed schedules, organized meetings, and prepared agendas to support efficient decision-making processes.
· Ensured accurate documentation and record-keeping of organizational files.
· Maintained office budgets and monitored expenses to ensure cost-efficiency.
· Supervised administrative staff to ensure adherence to organizational standards.
Key Responsibilities (Human Resources):
· Managed the HR department, overseeing recruitment, employee relations, and talent management.
· Collaborated with department heads to develop HR policies and procedures, ensuring alignment with business needs.
· Managed the entire hiring process, including screening, selecting, and onboarding employees, ensuring efficient staffing.
· Conducted HR orientation sessions for new hires, ensuring alignment with company policies and culture.
· Provided one-on-one coaching to employees, helping them address work challenges and improve performance.
· Communicated HR policies to all staff, ensuring understanding and compliance.
· Acted as a trusted advisor on employee relations matters, conflict resolution, and performance management.
· Contributed to the development of long-term HR strategies to improve employee retention and engagement.
· Accomplished staff results by coaching, counseling, and disciplining employees while enforcing policies and procedures.
Key Responsibilities (Office Administration):
· Coordinated office facilities management, ensuring a safe and efficient work environment.
· Managed office supplies and vendor relationships to streamline operational costs.
· Handled travel arrangements, itineraries, and event coordination for staff and executives.
· Organized administrative workflows to improve documentation and efficiency.
Achievements:
· Reduced employee turnover by 20% through engagement and improved communication strategies.
Streamlined HR processes, resulting in a 30% reduction in administrative workload.
Key Responsibilities (Human Resources):
· Led HR operations, managing recruitment, employee relations, and performance management.
· Collaborated with management to update and implement HR policies and procedures, ensuring compliance with local labor laws.
· Managed full-cycle recruitment, from initial screening to onboarding, ensuring the right fit for all positions.
· Conducted new hire orientations and provided coaching to employees to ensure successful integration.
· Acted as an advisor on employee relations matters, resolving conflicts and enhancing team cohesion.
· Developed and communicated HR policies to staff, ensuring understanding of changes before implementation.
· Contributed to both short- and long-term HR strategies to support organizational growth.
Key Responsibilities (Office Administration):
· Monitored office supplies inventory and placed orders to ensure smooth operations.
· Managed scheduling and coordination of meetings and presentations.
· Implemented new administrative systems to improve organizational workflow.
Achievements:
· Reduced hiring time by 25% through a streamlined recruitment process.
· Introduced an employee recognition program that significantly improved engagement.
Key Responsibilities (Human Resources):
· Supported HR operations including recruitment, benefits administration, and employee training.
· Collaborated with management to review and update HR policies, ensuring alignment with industry best practices.
· Managed recruitment and onboarding, ensuring smooth transitions for new hires.
· Conducted HR orientation sessions and provided continuous coaching to new employees.
· Maintained employee records and administered payroll, ensuring timely and accurate processing.
· Provided guidance on employee performance management, helping to drive engagement and productivity.
Key Responsibilities (Office Administration):
· Managed day-to-day office operations, including vendor and facility management.
· Coordinated team schedules and monitored office logistics.
· Assisted in preparing reports and presentations for management.
Achievements:
· Reduced new hire turnover by 15% through improved onboarding and orientation processes.
· Implemented a wellness program that increased engagement and reduced absenteeism.
Key Responsibilities (Human Resources):
· Assisted in the hiring process by conducting initial screenings, interviews, and onboarding.
· Collaborated with stakeholders to update HR policies and ensure alignment with company goals.
· Conducted employee orientation and training sessions, fostering a positive workplace culture.
· Provided guidance to employees through one-on-one coaching sessions to resolve issues and enhance performance.
· Communicated HR policies to staff, ensuring they were aware of changes before implementation.
Key Responsibilities (Office Administration):
· Ensured proper maintenance of office records and administrative files.
· Handled correspondence and maintained effective communication channels within the office.
· Organized training sessions and meetings to support operational goals.
Achievements:
· Reduced hiring timelines by 15% through improved recruitment processes.
· Increased employee retention by implementing engagement strategies.
Key Responsibilities (Human Resources):
· Provided administrative support to the HR department, assisting in recruitment and employee relations.
· Managed employee records, payroll administration, and timekeeping systems.
· Assisted in the development of HR policies and procedures to improve operational efficiency.
· Conducted orientation sessions for new hires and provided coaching as needed.
· Contributed to team effort by accomplishing related results as needed.
Key Responsibilities (Office Administration):
· Streamlined office operations, including implementing an online leave management system.
· Oversaw administrative staff and ensured compliance with organizational policies.
· Reduced operational inefficiencies by reorganizing documentation and administrative workflows.
Achievements:
· Implemented an online leave management system, improving HR operational efficiency.
· Reduced payroll discrepancies by 20% through improved processes.
Forrmulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Touring the sales floors regularly, talking to colleagues and customers and identifying or resolving urgent issues.
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
Dealing with staffing issues such as interviewing potential staff; conducting appraisals and performance reviews as well as organizing training and development.
Maintain inventory by implementing purchasing plans and staying in contact with vendors.
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
Manage all controllable costs to keep operations profitable.
Identifying current and current customer’ requirements by establishing rapport with the customers to understand their requirements.
Analyze all aspects of the business from P&L to the performance of the employees to the behavior of the customers.