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概要
Dynamic Client Success Manager offering 3 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients. Excellent communication, planning and problem-solving abilities.
工作经历
Client Success Manager
Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Planned, articulated and executed client development strategies.
Analyzed client data reports to ascertain renewal risk while assessing account trends.
Conducted training and mentored team members to promote productivity and commitment to friendly service
Operations Manager
● Maintain operational standards to provide an excellent working environment for staff· Exceeded goals through effective task prioritization and outstanding work ethic.· Carried out day-to-day duties accurately and efficiently.· Perform orientations, training and update records of new staff· Managed team of employees, overseeing hiring, training and professional growth of employees.· Suggesting improvements in accuracy, efficiency, and reducing costs· Created plans and communicated deadlines to complete projects on time.· Work in the capacity of a Team Leader and supervising counselor staff members· To monitor track and ensure personal and professional development.
Operarions Supervisor
Ensure compliance to all existing processing and meet defined services level agreement within the unit.
Ensure that the teams are mentored and work towards adherence of all SOP’s required to compile
Maintain high level of employee productivity and efficiency
Encourage team to share out of the box ideas and encourage them to do best practices
Ensure necessary training is provided to the staff on regular bases through coaching and development
Work with VAS team to create new channels of revenue generation
Ensure personal and professional development of the staff and make sure they are well groomed
To monitor track and reduce number of errors mistakes by the staff every month
Finance Internee
● Assist in the posting of daily journal entries.
● Help with the preparation of the periodical financial reports.
● Help in the reconciliation of account receivables and payables, banks, and bill payments.
● Assist with financial modeling.
● Provide general accounting support.
● Provide support for the annual budgeting process.
● Assist with statistical analysis and other special projects.
