概要

Professional customer support specialist with over 15 years of experience in sales and customer relations industries. Proficient in communication, debt collections, negotiation, patient support, healthcare, financial services, project management, and time management.

项目

AGT Cosmetics
Zero Scar Miracle Cream
Rushdie Hisham A Malhas

工作经历

公司标识
Multilingual Patient Support Specialist
Elevate Medical Resources
Sep 2023 - 代表 | Lahore, Pakistan

As a Multilingual patient and customer support team leader,  my role involves training , monitoring the team of 10 plus representatives , assisting patients in scheduling appointments with Gynecology and Obstetrics specialist providers while ensuring compliance with HIPAA regulations in the USA. I am responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance eligiblity, and appointment scheduling. I work closely with the providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.

公司标识
Sales and brand manager
AGT COSMETICS pvt ltd
Mar 2016 - 代表 | Lahore, Pakistan

Initiate, planning, execute , closing , manufacturing.Major duties include building the brand image effectively, conducting sales in the local market, marketing online media to clients, maintaining client loyalty and developing close relationships, expanding the client base and identifying potential clients, promoting the Company and its products professionally, and producing weekly and monthly sales reports.

公司标识
Bilingual Debt Collector
Cedars Financials
Jan 2023 - Sep 2023 | Lahore, Pakistan

Responsibilities included- Contacting debtors through phone calls, emails, and letters to negotiate payment arrangements- Maintaining accurate records of all communication with debtors- Adhering to the Fair Debt Collection Practices Act (FDCPA) guidelines- Resolving disputes and complaints from debtors- Collaborating with other departments to resolve complex cases- Meeting monthly collection targets- Providing excellent customer service to debtors- Training new team members on collection techniques and best practicesOverall, my role as a Sr bilingual Debt collector required strong communication skills, negotiation abilities, and a thorough understanding of debt collection laws and regulations.

公司标识
Senior Patient , Customer Service Representative
Digital Prima
Feb 2022 - Jan 2023 | Lahore, Pakistan

As a bilingual patient and customer/billing support specialist, my role involves assisting patients in scheduling appointments with skin specialist providers while ensuring compliance with HIPAA regulations in the USA. I was responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance, and appointment scheduling. I work closely with the skin specialist providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.

公司标识
Senior CSR Bilingual
i2c Pakistan
Mar 2021 - Feb 2022 | Lahore, Pakistan

Multilingual customer support specialist in the fintech industry. To greet and assist customers with relevant queries, answering courteously and politely, providing information about transactions involving debit and credit.

公司标识
Sr Sales and customer support Representative
IPS , Information Process Solutions
May 2019 - Feb 2021 | Lahore, Pakistan

As an international sales executive ,bilingual in English and Spanish my responsibility was selling products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, at&t and other providers, and handling customer queries according to the company's requirements.

公司标识
International sales executive
IBEX INTERNATIONAL
May 2018 - May 2019 | Lahore, Pakistan

Being an  international sales executive of bilingual in English and Spanish major duties were to sell products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, At&t and other providers, and handling customer queries according to the company's requirements.

公司标识
Project Manager
R k commercial brokers llc
Sep 2014 - Jan 2016 | Dubai, United Arab Emirates

As a Project Manager, my key role was to onboard clients while considering their goals and promoting the company's services as project management. I ensured all teams and workflows were on schedule, utilized innovative and cost-effective techniques, matched the right person to the right job, increased company revenue, and secured new sales and projects through effective communication skills.

公司标识
Sales and marketing manager
Beauty solutions Pakistan
Apr 2008 - Jul 2014 | Lahore, Pakistan

Marketing various cosmetic products, conducting sales from shop to shop, establishing distributors at the district and provincial levels, maintaining records of sales and marketing on a daily, weekly, and monthly basis.

学历

La Escuela De Idioma
证书, Spanish Language Proficiency‎
Spanish Language
Completed
2004
Goethe Zentrum
证书, Germany Language Basic Level‎
German Language
Completed
2002
University of the Punjab
学士, 艺术学士, bachelor‎
Journalism
所占比重 56%
2001

技能

中级 Analytic
熟练 Business Service Management
熟练 Call Center Mangement
熟练 Client Relations Skills
熟练 Cost-effective Solutions
中级 Cultural Awareness
熟练 Customer Service Management
熟练 Database Management 
中级 Debt Collection/recovery
熟练 Email List Management
熟练 End to End Sales
中级 Financial Technology
熟练 Fluency in Spanish
熟练 FOREIGN LANGUAGES
中级 Ingredient Sourcing
熟练 Legal Affair Handling
中级 MS Office
熟练 Outstanding interpersonal communication skills
中级 Patient Support
中级 Problem Solving Abilities
熟练 Project Administration
熟练 Project Management
熟练 Purchase Management
熟练 Sales Operations
熟练 Spanish Language Proficiency
中级 Store Management
熟练 Translation Skills
熟练 USA Campaign Handling

语言

熟练 旁遮普语
中级 阿拉伯语
熟练 乌尔都语
熟练 英语
熟练 西班牙语
中级 德语