• Working on different Provider's schedule for Patient scheduling.
• Building empathic relationship with patients using different communication channels (Phone, E-mail, chats).
• Professionally addressing and resolving Customer complaints.
• Understanding patients requirements, setting up appointments and following up on their needs.
• Assisting the Provider's in documenting Referrals in the EMR, received from other facilities.
• Working on Refill request received from the patients and forwarding the requests to the Provider's by creating encounters.
• Forwarding the Patients Prior Authorization, Medical records, FMLA and Lab work requests to the provider's and updating the patients about the progress.
• Communicate and coordinate with the Medical Assistants, Nurse Practitioners and Billing team to resolve patient's concern.
• Providing patients feed back and suggestion areas of improvement to the Managers.
• Creating Patient's chart/profile in the EMR from the Intakes received from the Patient.
• Working on tickets received from the patient on there different queries.

- Provide prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.

- Customer support service provided through calls, emails and support tickets.

- Analyse and document the interface specifications.

- Test, deploy, and validate interfaces to achieve project sign off from internal and external project stakeholders.

- Evaluate the functioning of applications and make recommendations for change.

- Manage and maintain integration engine.

- Provide cross training to other team members to resolve their issues.

- Assist in the development and implementation of application policies, procedures, and standards.

- Maintain understanding of institution-wide business/clinical applications as well as those applications with which it integrations.

- Assist in integration of interfaces with the EMR.

- Integration of labs/Radiology and HIE on the basis of HL7 specifications.

- Worked on Major Interfaces: ADT, SIU, TRN, ORM, ORU.

- Trained Doctors, nurses and other medical and clinical staff on using the Lab /Radiology/HIE interfaces along with HL7 messages.

- Registering Patients profile in the EMR as per the Test Plan provided by Partner.

- Establishing SFTP/ VPN connectivity on Mirth & in the EMR.

- Creating/Updating/formatting the Compendium and AOE’s on Excel sheet.

- Configurations of different Labs (e.g. Quest, LabCorp, Sunrise, Healthix etc) in EMR for different Clients.

- Generating ABN Form for labs using SQL to run the query.

- Creating VPN and SFTP Channels on Mirth.

- Configurations of HIE interfaces on HUB.

- Troubleshooting of Connectivity on Mirth/HUB.

- Troubleshooting of HL7 ORM and ORU messages.

- Worked in accordance with the "Health Insurance Portability and Accountability Act (HIPAA)".

- Thorough knowledge of medical terminology and medicine.

- Worked on HEDIS to measure the quality of health plans using eCW (Electronic Clinical Work) EMR.

- HEDIS consists of the quality measure created by NCQA (National Committee of Quality Assurance) to evaluate their performance in terms of clinical and customer service.

- Worked on the reporting of the pre-defined measures by the Providers like X-ray, Pap smear, Diabetes Tests, CT-Scans, and Colonoscopy, BMI etc.

- Made Efficiency Reports of providers on monthly basis to be sent to NCQA (National Committee of Quality Assurance).

- The excel spreadsheet was used for the data compilation.

- Worked on different insurances (e.g. Health First, BCBS, Health Care, Medicare etc.)

- Worked with Provider’s on the Patient's medical records to compare health plan performance.

- Updated the Patient's ICD-9 codes to ICD-10 codes.

- Helped physicians by updating notes for the measure that needed to be performed and which had been performed prior to their scheduled date on the eCW.

- Reviewed medical records of scheduled patients one day before and after their visit to the facility in order to evaluate and update their measures.

- Worked according to Health Insurance Portability and Accountability Act (HIPAA).

- Worked in accordance with ICD-10 preventive and diagnostic codes.

- Worked on Prescription Dispensing/Compounding.

- Looked after the proper Dispensing of Medical equipment and medications to the Hospital by the pharmacy staff.

- Inventory Management and Control.

- Reviewing prescriptions to avoid errors and consult with the Doctor when needed.

- Product management (Safety/Quality).

- Customer Service assurance/ Problem solving.

- Maintaining Narcotics Register / reviewing expires.

- Temperature control of medicines / register maintenance.

- Looked after the expiry and near to expiry drugs.

- Managing the pharmacy staff and provided the required training to the new candidates for running the pharmacy.

- Worked on Prescription Dispensing/Compounding.

- Looked after the proper Dispensing of Medical equipment and medications to the Hospital by the pharmacy staff.

- Inventory Management and Control.

- Reviewing prescriptions to avoid errors and consult with the Doctor when needed.

- Product management (Safety/Quality).

- Customer Service assurance/ Problem solving.

- Maintaining Narcotics Register / reviewing expires.

- Temperature control of medicines / register maintenance.

- Looked after the expiry and near to expiry drugs.

- Managing the pharmacy staff and provided the required training to the new candidates for running the pharmacy.

Patient Counseling.

Patient Profile Examination.

Drug Utilization Review (DUR).

Participated in ward rounds and obtained drug history of patients.

Learned to interact with patients and physicians.