Developed and executed strategies to expand branchless banking and digital financial services (DFS) across diverse markets with a focus on enhancing client acquisition, driving product adoption, and advancing financial inclusion goals through innovative branchless banking solutions.
Spearheaded client engagement initiatives, cultivating and managing relationships with both new and existing clients to drive business growth and extend the bank's presence in the market.
Led cross-functional teams in delivering seamless branchless banking services, monitoring performance metrics and implementing process improvements to enhance client satisfaction and operational efficiency.
Conducted in-depth market research to identify growth opportunities and emerging trends, providing strategic insights that reinforce the bank's leadership in the microfinance sector.

Developed and implemented effective sales strategies to meet revenue and business goals. This involved creating presentations and proposals, drafting RFP documentation, negotiating contracts and finalizing deals with both new and existing clients.
Identified and pursued new market opportunities both locally and internationally, leading to successful penetration of international markets for hosting and instant payment solutions.
Coordinated with cross-functional teams including product owners, software developers and project managers to ensure the successful delivery of projects.
Cultivated and managed robust relationships with both existing and potential clients including banking and financial institutions. Accurately assessed client needs, resulting in achieving 70 percent of the existing customer target and 44 percent of the new customer target in this period.

Conducted extensive market research to identify potential SMEs and Enterprise clients and understand their payment processing needs.
Created tailored presentations and proposals to showcase the benefits of our payment gateway solutions, emphasizing how they could streamline payment processes.
Managed and presented records of the merchant through CRM who required financial services including POS and E-commerce gateway.
Collaborated closely with our product and technical teams to address client feedback and incorporate necessary features and enhancements into our payment gateway solutions.

Developed and executed strategic account plans to drive growth and retention within key accounts, leveraging an in-depth understanding of clients business needs and market dynamics.
Collaborated closely with internal teams including sales, marketing, and product development to ensure alignment on key account strategies and deliverables.
Identify upsell and cross-sell opportunities spearheaded a significant increase in annual revenue while maintaining strong client relationships and satisfaction.
Analyze key account performance metrics, track progress against targets, and provide actionable insights for decision-making and continuous improvement initiatives.

Aalyzing and scrutinizing the company's requirements for ongoing projects and contracts.
Update and manage internal database for future vendor’s selection and their terms, this information is helpful for upcoming projects.
Developed and strengthened supplier relationships.