• Handling and ownership of high volume and complexity accounts• Providing sales leads to designated PIC• Support to other products• Customer/ Vendor/ Carrier Coordination• Shipment planning• Coordination of operational deliverables• Identify areas of improvement and escalate as needed• Process Improvements• New Client Implementation• New Project Implementation• Ensuring to create and update local QRG’s• Profit earning initiatives e.g. Implementation of rate increases and/or Vendor Non-adherence charges• Cost Saving Initiative (Including Procurement Savings, Detention & rates monitoring, drayage monitoring)

- Providing Logistic support to NIKE, KMART, DEBENHAMS, FULLBEAUTY BRAND & BILLABONG.- Handling sea shipments.- Generating revenue through free-hand shipments, custom clearance, warehousing & transportation line of business.- Key areas of work are vendor management, Booking management, logistics planning, contract logistics.- Determining and arranging the best methods of shipment.- Investigating and managing customer service Issues.- Applying knowledge of relevant modes of transportation to provide effective solutions and client service.- Understanding customer issues and mitigate risk by proactively acting on them.- Establishing relationships with all supply chain partners and implementing effective solutions to meet clients’ needs- Providing support to documentation team when required.- Ensuring APLL system is correctly updated with shipment details.- Follow up with all internal departments and customers as appropriate to ensure timely and satisfactory task closure.- Weekly reporting to customers regarding cargo shipped.