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概要
Dedicated and resourceful Order Management Executive with 4 years of diverse sales and customer support
experience. Exceptional verbal and written communication skills with a passion to handle and follow through on every detail. Engaged expert and person on ordering and sales processes with an enthusiastic willingness to assist others proactively.
工作经历
Order Management Executive
Processed orders and entered them into the Oracle ERP program for tracking, maintaining, monitoring, andreporting.Made sure every order was filled correctly and on time, ensuring that customers were satisfied with their experience with the company.Fielded incoming calls and emails from customers and sales representatives and verified clear and completecommunication among involved parties.Answered customers' questions about products, prices, and availability.Verified the customer's payment, and then forward the orders to the factory for dispatch.Mastered company sales and order management processes, becoming the expert in the company and answering questions from various personnel level. Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
Order Management Officer
Processed orders and entered them into the Oracle ERP program for tracking, maintaining, monitoring, andreporting.Made sure every order was filled correctly and on time, ensuring that customers were satisfied with their experience with the company.Fielded incoming calls and emails from customers and sales representatives and verified clear and completecommunication among involved parties.Answered customers' questions about products, prices, and availability.
Telesales Representative
Maintained and recorded customer information in the database.Presented information about membership details and purchase advantages.Collaborated with management to resolve concerns and problem calls.Set up new accounts and listed personal, demographic, and payment information in the system.Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.Made 50 calls per day.Educated customers about product or service offerings meeting individual needs.
