Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
I'm a Highly skilled Computer Engineer adept at Technical Support and account Operations Management, Quality Assurance operations, Tier 2 technical applications, Support ticketing, Microsoft Dynamics 365, and ensuring efficient management with research and development (RD). My experience encompasses successful project ticketing delivery, effective problem-solving, quality assurance practices, Implementation of Agile methodologies, and leadership abilities, making me a well-rounded professional ready to drive success in future endeavors.
工作经历
Technical Support Executive
• Provide technical support to users, troubleshoot issues using diagnostic tools, and analyze system processes for improvement, utilizing SQL queries and reporting tools for data analysis.
• Managing and optimizing operations and resource allocation for designated Subject Matter Expertise (SME), ensuring efficient utilization of technical expertise.
• Assess, document, and optimize the capacity and performance of information and communication system networks using performance monitoring tools and analysis techniques.
• Assist remote users in resolving technical issues, configure remote access tools, and ensure secure remote connections.
• Providing a first point of contact for customers through Dynamics 365, be that via phone, email or live ticketing
• Resolving 1st and 2nd line technical issues over the real-time call and chat using TeamViewer
• Ensure server availability, optimize server performance, and troubleshoot server-related issues.
• Providing client relationship management, security groups, and access permissions in Exchange account management (Microsoft Remote Desktop Services)
Technical Writer
I'm writing SEO blogs for various software of Wondershare including DemoCreator, RecoverIt, RepairIt, and the Filmora video editor.
