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概要
To be viable in the extreme in the concerned capacity while discharging the tendencies with the team of glorious record in the relevant field so that I could have access to innovation.
工作经历
Branch Operations Manager
Enter Description
Regional Support Officer - Admin
Administration
Branch Operations Manager
A Branch Operations Manager is responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service. Branch operations managers also ensure that the branch office has all the tools and infrastructure needed to keep it in working order.
Operations Officer
Support the process for account opening and validation in system as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
Upload the specimen signature form, signed by proper discretionary holder(s) on timely manner.
Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque activation, bank confirmation (i.e., scheduled account statement printing…), etc.
Maintain a proper control of sales kits and stock for passbook, FD certificate, blank cheques book, brochures, etc., take action to report and request for the new stock as necessary.
Support and handle complex customer’s issues in supporting sales area while executing excellent customer service principles.
Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the structure of values account; take action on closure of low value accounts.
Customer Relation Officer
# Deal proactively with the branch customers to fulfill their banking requirements and solve their queries efficiently.
# Manage customer traffic within the branch to ensure key service standards are met.
# Assistin ensuring consistency of internal / external customer experiences byinculcating a Service Culture and leading by example.
# Rectification of all customer complaints communicated through verbal, written or other channels.
# Involvement in the activation of branch dormant accounts.
# Assist in Branch Cross selling & promoting retail banking products.
# Assist in ongoing service related initiatives/projects.
# Channelize branch traffic according to the customer requirements and management thereof.
