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概要
Target-driven professional equipped with a Master of Science in operations and the capability to develop and implement an innovative approach to new challenges with a positive attitude. In-depth knowledge in operations, marketing, and customer service management. Adept at managing and streamlining business operations in line with strategic requirements to ensure seamless and efficient workflow. Expert in applying collaboration and inclusion in order to accelerate delivery of services in an accurate and timely manner. Key strengths lie in creating value, understanding potential audiences, relationship building, acquiring new customers, and attaining market share.
项目
工作经历
Senior Executive Marketing & Operations
Marketing Executive
Responding to customer queries in a timely and accurate way, via phone, email or chat.
Assisting with answering the phone and interacting with sales representatives.
Confirming customer orders, weekly price changes, and other revisions.
Updating internal database with information about technical issues and useful discussions with customers.
Monitoring customer complaints on social media and reaching out to provide assistance.
Following up with customers to ensure their technical issues are resolved.
Gathering customer feedback and share with Sales and Marketing teams.
Maintaining professional standards in customer relationships.
Achieving and maintaining high levels of order accuracy.
Preparing reports, processing orders, and handling revisions.
Business Associate (Intern)
Call, follow up and manage leads generated by the marketing
department.
Meeting new clients and presenting company’s portfolio
Develop daily, weekly and monthly reports.
Give a brief presentation to the new employee/intern about the
company and its strategies.
Discuss, guide and assist the marketing team in targeting the right
segments according to company's overall philosophy and direction
